Customer Service

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Assessment

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Please note that this Assessment document has 12 pages and is made up of 5 Sections.

Name:Jan Doherty

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services | |Commercial |United Biscuits |Biscuits and snacks manufacturer – profit driven. Manufactures and | |organisation | |sells a wide portfolio of biscuits, snacks and cakes to the retail,| | | |wholesale and export sectors. | | | | | |Commercial |Amazon |Web based retailer selling a wide range of goods online both | |organisation | |nationally and internationally. Also provides a platform for | | | |individual sellers to sell their products for a fee payable to | | | |Amazon, Commercial organisation so profit driven. | |Public |Liverpool Council |Owned and controlled by the government at local level. Is tasked | |organisation | |by the government with providing a range of services to Merseyside | | | |residents eg education, refuse collection, housing | | | | | |Public |Merseyside Police |Owned and controlled by the government at local level. Is tasked | |organisation | |by the government with providing a range of local policing services| | | |to the Merseyside public i.e. protecting Merseyside residents | | | |against crime, advising on crime prevention, providing help with | | | |organising large local events |

1. Continued.

|Organisation type |Name of organisation |Description of products and services | |Third sector |Scope |Does not operate in the public or commercial sector and is not | |organisation |...
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