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Customer Service

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Customer Service
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Please note that this Assessment document has 12 pages and is made up of 5 Sections.

Name:Jan Doherty

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services |
|Commercial |United Biscuits |Biscuits and snacks manufacturer – profit driven. Manufactures and |
|organisation | |sells a wide portfolio of biscuits, snacks and cakes to the retail,|
| | |wholesale and export sectors. |
| | | |
|Commercial |Amazon |Web based retailer selling a wide range of goods online both |
|organisation | |nationally and internationally. Also

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