Unit four: Principles of supporting change in a business environment
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Please note that this Assessment document has 3 pages and is made up of 3 Sections.
Name: Erica Williams
Section 1 – Understand why change happens in a business environment
1. Explain why change happens in a business environment. You should include at least three reasons in your answer.
Often, businesses have to make changes in their environment for many reasons. These can include software updates, reducing waste and costs and legal requirements changing. If an office is heavily reliant on computers to do daily work and use them to provide services to customers then ensuring the software and service channels are up to date provides the best available service and quality to customers, clients and colleagues as well as ensuring staff can work to the best of their ability. Also, if new (external) production services that may help reduce costs within a business are installed, this could save them money. Some businesses may bring in some new ideas and changes for reducing company waste and costs (internal change). This may result in policies being changed such as a new recycling procedure to follow or the management asking for reports on spending. This may result in staff making small changes to their daily routine or involving new training so that staff can develop knowledge. Legal requirements are one of the external effects on change in the work environment. If...
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