Contemporary Hospitality Industry

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The Contemporary Hospitality Industry|
The Contemporary Hospitality Industry (Task 2.1)|
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Lam Leung Man David|
1/14/2013|
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Contents
Abstract2
Acknowledgment3
In relation to the current skills gaps, assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1)4
Skills Gap4
An example of a JOB DESCRIPTION4
Analysing the job description5
Are there skills gap in the Mauritian hospitality?5
Staffing5
Importance of staffing5
Staffing in the Food and Beverage department6
Staffing in the kitchen7
Staffing for restaurant front of house7
The Procedures8
2.5“The hospitality industry has failed to retain good professionals.” Discuss the roles, responsibilities and qualification requirements for hospitality staff (2.2). Evaluate the internal and external factors affecting the development of the industry with special attention given to the staff development and synthesise your findings.10

Factors contributing to failures for the retention of skilled staff in Mauritius and its consequences10
Staff pre-requisites in the hospitality sector11
Roles and responsibilities11
Responsibilities12
Food and beverage manager13
Restaurant manager13
Front of house manager14
Qualifications15
Evaluate the internal and external factors affecting the development of the industry with special attention given to the staff development and synthesis your findings16
External factors17
Economy17
Competition17
Globalization as a positive impact17
Globalization as a negative impact17
Conclusion18
Referencing19

Abstract
This report is an individual work where the skills gaps would be discuss and the staffing requirements would be assessed in the Food and beverage departments of different hospitality institutions. The second part of the report consists of discussing how the hospitality industry has failed to retain its good professionals, of the roles, responsibilities and qualifications that is required for the hospitality staff and lastly, the internal and external factors affecting the development of the hospitality industry would be discussed giving special attention to the staff development.

Acknowledgment
A grateful thank to all the persons including my family who contribute towards the completion of this work as well as for their moral support. I express my appreciation to my CHI teacher Mrs Caroline Ho shun whose lecture have been of valuable help to do my assignment.

In relation to the current skills gaps, assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1)

Skills Gap
Skill Gap is the difference in the skills required on the job and the actual skills possessed by the employees. Job description is one of the factors which will affect the skills gap. Therefore let us have a look at an example of a job description of a company: An example of a JOB DESCRIPTION

Post title: Assistant Librarian
Responsible to: Librarian
Liaises with: Senior research staff in other departments
Job purpose
To assist the Information Manager in the effective delivery of a high quality library and information service which will serve the business needs and objectives of the organisation. Duties and responsibilities

• Assisting the librarian in all work and deputising for the librarian in his absence • Ensuring all library staff is fully trained to fully exploit online databases • Organising library induction programmes for new users so that they become familiar with library resources in a short period of time • Overseeing the provision of the enquiry service to ensure that users’ information needs are fully met within a specified timeframe • Taking responsibility for the selection and maintenance of materials which will ensure the currency of the collection in all subject areas • Maintaining...
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