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Competing with IT: The UPS Case Study

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Competing with IT: The UPS Case Study
Competing with IT: The UPS Case
Nabil Alghalith, Ph.D., Truman State University Kirksville, MO
INTRODUCTION:
UPS United Parcel Service Inc. is an express carrier, package delivery company and a global provider of specialized transportation and logistic services. Over the course of more than 90 years, the Company has expanded from a small regional parcel delivery service into a global company. UPS delivers packages each business day for
1.8 million shipping customers to six million consignees. The Company’s primary business is the time-definite delivery of packages and documents throughout the United States and in over 200 other countries and territories.
UPS is a leader in adopting e-commerce enabled applications that are specialized and not available for commercial sale. With the introduction of the Internet, new services like UPS online tools integrated with IBM, and many service applications are available by its logistics group at its site www.e-logistics.ups.com & www.upslogistics.com .UPS, the world’s largest package delivery and distribution company and a leading global provider of specialized transportation and logistics services. The company was founded on August 28, 1907 at
Seattle, Washington. The world headquarters was moved to Atlanta, Georgia USA. Over the past 93 years, UPS has expanded its small regional parcel delivery service into a global company. It delivers packages each business day for
1.8 million shipping customers to six million consignees.
In 1999, company’s revenue was $27.1 Billion with delivery volume of 3.28 billion packages and documents and daily delivery volume of 12.9 million packages and documents, 2.2 million packages and documents were delivered by Air Delivery. UPS primary business is the time-definite delivery of packages and documents throughout the United States and in over 200 other countries and territories, there were 344,000 employees
Worldwide (308,000 USA; 36,000 International). It has established a


References: Alghalith N. (2001). Melding Cliks and Bricks: The Echelon Case. The Journal of American Academy of Business, Cambrigdge, Vol. 12, No. 1. Applegate L, F. Warren McFarlan and R. Austin (2003). Corporate Information Strategy and Management, 6th Edition, MCH UPS: www.ups.com The Journal of American Academy of Business, Cambridge * Vol. 7 * Num. 2 * September 2005 15
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