Compare Contrast Paper of a Service vs Manufacturing Business

Topics: Management, Capacity utilization, Pulp and paper industry Pages: 5 (1659 words) Published: April 26, 2013
In the world of business there are many different necessities. There needs to companies that special in service and others that specialize in manufacturing. While every company takes a slightly different approach to offer a product or service these approaches are necessary in order for there to be a variance and options within the business world. Capital One and DeZURIK are alike all other businesses in the sense that they both take their own unique approach in running their business in contrast to companies in similar fields. Capital One and DeZURIK have successfully learned what approach allows them to be successful in each of their fields, respectively. This paper will highlight various aspects of each company. This paper will take a somewhat in-depth approach as a means to expose what makes each of these companies successful while also comparing the differences of the two. In order to do these things, we must first become familiarized with each company.

Capital One is a diversified company that offers a wide array of financial products and services to its customers. The customers include small businesses and commercial clients. Capital One is a Fortune 500 company and is one of the most widely recognized brands in America. As one of the nation’s top 10 largest banks based on deposits, Capital One serves banking customers through branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia and the District of Columbia. Capital One was founded in 1988 based on the belief that the power of information, technology, testing and great people could be combined to bring highly customized financial products directly to consumers. Since then, Capital One has emerged as one of America's largest consumer franchises with more than 45 million customer accounts.

The DeZURIK company was founded by an employee of a paper mill. The employee, Matt DeZURIK developed a revolutionary valve that eliminated a damage caused by tree pitch involved in the paper mill process. Other paper mills saw the advantage of this valve and quickly began ordering. Since then, the DeZURIK product line has extended beyond the paper industry. Today DeZURIK is the innovative global leader in valve technologies for water and wastewater treatment as well as industrial applications including pulp and paper, chemical and petrochemical, power, mining and other process industries. Recognized worldwide for high quality and superior performance, DeZURIK products increase accuracy, durability, reliability and customer profitability. DeZURIK designs and manufactures more valves for the markets that they serve compared to any other company. Service vs. Manufacturing

At first glance, DeZURIK and Capital One appear to be very different. DeZURIK appears to be a manufacturing organization while Capital One appears to be a service organization. However, there are some slight overlaps among these companies regarding which category they fall under.

DeZURIK is mainly a manufacturing organization. DeZURIK produces physical, tangible goods that can be stored before they are needed. However, DeZURIK isn’t strictly a manufacturing organization. In typical manufacturing organizations customers have no direct contact with the operation. Customer contact occurs through distributors and retailers. This is not the case with DeZURIK. Customers can customize certain products and DeZURIK will make manufacturing them specifically for the customer. DeZURIK understands that success depends on understanding a customer's process from the inside out. DeZURIK establishes focused solutions for every customer. Their ability to provide both standardized and custom-engineered solutions allows them to meet the critical needs of every application. DeZURIK meets with customer’s face-to-face, listen to their needs and work together to find solutions. Because of the close and personal customer contact that occurs at DeZURIK, DeZURIK has...
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