Communication Exersise Formal Report
Report on Communication at Mirror Image
Commissioned by Tama Wilson, CEO of Mirror Image
?
?
By Business Consultant
Executive summary:
Mirror Image needs an overhaul in communication between management and workers. After collecting information collected through the CEO and a resent staff survey, it is apparent that certain things are restricting good communication. With the help of great pre-existing research this report identifies several major issues. Distrust of management has led to limited communication, as the workers feel this protects them. I suggest this course of action: 1. Create a transparent workplace and reassure staff about future redundancies. 2. Invest in communication courses for managers that deal with open conversation. 3. Actively encourage ‘two way’ communication between managers and workers. 4. Promote team leaders (foremen) that communicate well. 5. Get rid of the ‘memo board’!
Table of contents: Page
1.0 Intro.........................................3 2.0 Analysis of communication.....3-8
2.1 Literature review........3-4
2.2 Staff survey................5-7
2.3 Case Study..................8
3.0 Conclusion.............................8
4.0 Recommendation.................9
5.0 List of references.................. 10
6.0 Appendix...............................10-14
6.1 Questions for survey.11
6.2 Results of survey........11
6.3 Comprehensive list of communication skills by Newberry & Conrad (2010).....12-14
Staff survey Figures: Page 1. Response to Q1 (Workers)...............5 2. Response to Q4 (Workers)............... 6 3. Response to Q5 (Workers)............... 6 4. Response to Q1 (Managers)............. 7 5. Response to Q3 (Managers)............. 7 1.0 Intro:
This report was commissioned by the CEO and will help identify the communication problems at Mirror Image, particularly between factory
Commissioned by Tama Wilson, CEO of Mirror Image
?
?
By Business Consultant
Executive summary:
Mirror Image needs an overhaul in communication between management and workers. After collecting information collected through the CEO and a resent staff survey, it is apparent that certain things are restricting good communication. With the help of great pre-existing research this report identifies several major issues. Distrust of management has led to limited communication, as the workers feel this protects them. I suggest this course of action: 1. Create a transparent workplace and reassure staff about future redundancies. 2. Invest in communication courses for managers that deal with open conversation. 3. Actively encourage ‘two way’ communication between managers and workers. 4. Promote team leaders (foremen) that communicate well. 5. Get rid of the ‘memo board’!
Table of contents: Page
1.0 Intro.........................................3 2.0 Analysis of communication.....3-8
2.1 Literature review........3-4
2.2 Staff survey................5-7
2.3 Case Study..................8
3.0 Conclusion.............................8
4.0 Recommendation.................9
5.0 List of references.................. 10
6.0 Appendix...............................10-14
6.1 Questions for survey.11
6.2 Results of survey........11
6.3 Comprehensive list of communication skills by Newberry & Conrad (2010).....12-14
Staff survey Figures: Page 1. Response to Q1 (Workers)...............5 2. Response to Q4 (Workers)............... 6 3. Response to Q5 (Workers)............... 6 4. Response to Q1 (Managers)............. 7 5. Response to Q3 (Managers)............. 7 1.0 Intro:
This report was commissioned by the CEO and will help identify the communication problems at Mirror Image, particularly between factory