Communication Strategies for Leaders

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Bryon Scott

ORG 423-1 Communication Strategies for Leaders

Portfolio Project

3/05/11

Table of Contents

Executive Summary…………………………………………………………………3 Assessing Communication Abilities.....……….…………………………………….4 Improvement Goals………………………………………………………………....8 Action Plan………………………………………………………………………….9 Assessment…………………………………………………………………….........10 Conclusions………………………………………………………………………....12 References…………………………………………………………………………..13

Executive Summary
Talking is easy; communication, which means an exchange or communion with another, requires greater skill. An exchange that is a communion demands that we listen and speak skillfully, not just talk mindlessly. And interacting with fearful, angry, or frustrated people can be even more difficult, because we’re less skillful when caught up in such emotions (Fenson, & Walters, 2000). To be a more effective communicator, I assessed my communication skills and identified areas in which I needed to improve. The main area I decided to focus on was to strengthen my emotional intelligence by improving my self-awareness. I felt this would allow me to become a more approachable communicator as well as a better listener, another area I chose to focus on. I decided this would allow me to be more aware of other people’s feelings and more sensitive to their needs. I also noted I needed improvement proofreading my written work product and that I was allowing errors in my work to take away from the content. I then heightened my awareness of my emotions and began to actively regulate them and my verbal and non-verbal communications. I began to actively listen to others and clarify their message, which also helped me to be more sensitive to their feelings. I focused on proofreading my written work, which allowed me to improve my written work product. I chose to use self-assessment as well as the observations of others in my organization to gauge my progress. Overall I feel that my communication skills are a work in progress but that my efforts have had a positive impact on me as well as other people in the organization. I believe that I will continue increase my emotional intelligence over time while increasing my skills. Assessing Communication Skills

Using the Checklist of Overall Leadership Communication Skills furnished for this course, I evaluated my communication capabilities at the beginning of the course. This evaluation took some time and required both extensive observation of the ways in which I communicate and some introspection. I found that many skills I possess are somewhat automatic, almost second nature. I also found there are several areas in which I can build on my strengths to improve my weaknesses and improve my overall leadership communication skills. Audience Analysis and Strategy: I found that I was proficient at analyzing audiences and developing a strategy for communicating with them. I was able to use several situations in the recent past to assess these abilities. I had been asked to give a presentation to the police officers in the county where I am an officer about our combined drug task force (DTF). This was a very specific audience who had different levels of knowledge of what the DTF was responsible for and what assistance the investigators could provide to the county police officers. I determined that I was able to create an interactive PowerPoint presentation that was not excessively boring for more experienced officers and informed new officers of the responsibilities and assistance the DTF could provide to them. This medium allowed me to add pictures of drug types to educate officers on many types of illicit narcotics and some newer substances as well. I also prepared a hands-on display of paraphernalia to help teach newer officers some of the items they should be looking for that may alert them to possible narcotics trafficking or use. Written Communication Skills: When evaluating my written communication skills, I determined...
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