Bus. 600 Mgmt. and Comm. Tech. Tools
August 6, 2012
Leadership and Communication
What is communication? What is leadership communication? These are two definitions that will be answered in this paper. You will take an extensive look at how communication from the top of the food chain to the bottom impacts workforce and insight on different communicating qualities utilized by leaders and their effects. Explain why a leader must communicate effectively. Describe positive image and its relationship with effective leadership communication. Describe ethics and its relationship with effective leadership communication, importance of emotional intelligence, and importance of mindfulness (rice.edu). Communication is the transmission of meaning from one person to another or many people. It is comprised of a sender and a receiver consisting of context and messages. Usually if there is a communication problem it would be from a variable of issues. One would be the context of how the message was sent, the kind of words sent, noise surrounding it, or the tone of the speaker sending the message. Leadership communication is the controlled purposeful transfer of meaning by which leaders influence a single person, group, organization, or community. The higher you move up in an organization the more complex your communication skills become. To be an effective communicator as a leader you need to be able to listen, interpret, and make decisions. If possible you should adapt the open door policy where staff can come into your office at any time for any reason, whether personal or job related. You have to in some sense become a counselor so to speak. Make sure that you understand what is being presented to you and have the confidence to be able to fix the problem or if not able to fix it you can reassure your employee that the problem will be taken care of. Being in the Mental Health field, communication has to be important and should be the number one factor in dealing with clients, staff, and other managers. Time after time the communication between managers and staff is never there. This is where the positive image and its relationship of effective leadership come into play. If your manager does not display a positive image and is always negative, communication is already broken. If the manager is being forceful and disrespectful in their approach to any conversation, staff will already be on the defensive and will receive the information in a negative way, which in turn will cause a negative response from the staff member and cause a conflict between manager and staff. This type of problem occurs often in my line of work. It is usually because there are a lot of managers who at some point was regular staff. They bided into a manager position, and once they became a manager their ego got big and they decided that what they said goes without any argument. A lot of times they were wrong about their approach to certain situation concerning the clients and their behavior. It would be surprising do to the fact that they may have once worked with the client and knew what the client’s behaviors were but chose to ignore that now that they were managers and wanted to implement their own assessment of the client and what they thought the course of action should be. The positive image of the manager was no longer present. As for the effective leadership skills in communicating with staff, there was none. There was no respect from the staff towards the manager at this point. Barriers were starting to form, and when you have a leader who does not recognize that there is a problem then you have a manager who has no leadership skills. They are not able to guide, direct, motivate, or even inspire an employee to want to act on a command. Having a positive image is vital for whoever is trying to show leadership qualities. According to the Handbook of Business Strategy, the image that the leader should...