Units STL 1,
Communication and Professional Relationships with Children, Young People and Adults
Explain the principles of effective communication? Why are 1.2
effective communication skills important when developing 2.1
positive relationships with children, young people and adults? 2.3
What social, professional and cultural differences/factors may 2.2
affect the way we develop relationships with children, young 2.3
people and adults?
Explain how to manage disagreements with children and young people within your school?
Why is it important to reassure children, young people and adults about confidentiality. Provide an example of how confidentiality would be breached.
Effective communication is a two-way process of giving and receiving information. Effective communication skills are important when developing positive relationships with children, young people and adult. Effective communication is important to develop a good rapport. You need to support children and young people in making choices. There are many forms of communication; there is verbal, non-verbal, written format and body language.
You need to consider the forms of communication for the appropriate age and language. If you were communicating with little children you need to position your body to their level, you need to come face to face with them instead of looking down at them. With people of different abilities you tend to use hand gestures and rely on body language. While speaking to other staff members in the school you speak to them in a more formal way. It is important to know the cultural beliefs of everyone in the community as some cultures can cause communication barriers. As a Muslim in the school it would be hard to use eye contact as it is against their beliefs. You need to be able to create an atmosphere in which everyone feels involved and confident to communicate. You need to adapt communication for different...
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