Chapter 2 Organizing and managing information

Topics: Enterprise resource planning, Customer relationship management, Supply chain management Pages: 34 (7938 words) Published: December 3, 2014
Chapter 2--Enterprise Systems
Student: ___________________________________________________________________________ 1. One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions. 
True    False  

2. Large multilocation and multidivision companies are challenged to see the greatest benefits from ERP systems. 
True    False  
3. Early adopters of ERP systems were in the business of making products. 
True    False  
4. ERP systems have proved to be quite easy to install and in short periods of time. 
True    False  
5. Enterprise systems potentially integrate the business process functionality and information from all of an organization's functional areas. 
True    False  
6. With an enterprise system an organization will conduct business in a more costly manner. 
True    False  
7. An add-on software module in an enterprise system might be a customer relationship management system (CRM). 
True    False  
8. The dominant player in the large system ERP arena is Microsoft. 
True    False  
9. SAP has a primary focus on large Fortune 500 type companies. 
True    False  
10. Microsoft Dynamics and Sage Group focus on small and mid market sized companies. 
True    False  
11. Customer relationship management (CRM) software builds and maintains an organization's customer-related database. 
True    False  
12. Customer relationship management (CRM) software aggregates, manages, and retains data across the entire organization for the identification, acquisition, and retention of vendors to maximize the benefits of those relationships. 
True    False  

13. If you have made a Web purchase such as with Amazon.com you have experienced some of the functionality of a CRM system where the vendor keeps track of your name, address, and purchases. 
True    False  

14. Customer relationship management (CRM) functionality includes procurement and contract management. 
True    False  
15. Customer self service (CSS) software is often an extension of CRM software. 
True    False  
16. Supply chain management (SCM) software helps plan and execute steps such as demand planning, acquiring inventory, manufacturing, distributing, and selling the product. 
True    False  
17. Supplier relationship management (SRM) software manages the interactions with the organization's that supply the goods and services to an enterprise. 
True    False  
18. Middleware is a software product that connects two or more separate applications or software modules. 
True    False  
19. Enterpriseware might be used to stitch together a number of legacy systems, an enterprise system, best-of-breed applications, and Web-based applications. 
True    False  
20. An Application Programming Interface (API) is a means for connecting to a system or application provided by the developer of that application. 
True    False  
21. Microsoft Dynamics Snap line of tools is an example of an Application Programming Interface. 
True    False  
22. Enterprise application integration (EAI) links together two or more systems and allows them to work together. 
True    False  
23. Product life-cycle management (PLM) software manages product data from design through manufacture, and disposal. 
True    False  
24. Enterprise Services Bus (ESB) is a type of communications-broker software that uses standardized protocols to let event-driven applications communicate in a less-expensive manner than can the tightly-coupled, synchronous enterprise application integration (EAI) platforms. 
True    False  

25. DreamWeaver is a Web services platform from SAP that can be used to build applications that integrate business processes and databases from a number of sources within and between organizations. 
True    False  

26. Business process management (BPM) provides a comprehensive method for integrating manual and automated internal processes, applications, and systems, as well as integration to external partners...
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