Chapter 11 Interpersonal Conflict Paper
Chapter 11 Interpersonal Conflict was an interesting chapter. We all believe or at least I did that conflict is always a bad thing. I have learned in this chapter what conflict is, whether it be good or bad. Having conflict with someone doesn't necessarily mean your relationship is unhealthy or distressed (pg. 354). Conflict itself isn't a bad thing. In fact, if we handle conflict productively, it can produce positive outcomes (pg. 354). I realized by reading this chapter, what matters is how we handle our conflicts. I can be more constructive when handling conflicts in my relationships with my work or personal life.
Chapter 6 Nonverbal Communication was significant to me because I can better understand this concept of communication. …show more content…
The active process of listening is to actually listen to someone and their message. Second, listening isn't just about hearing, or receiving input, but also about creating meaning from what you hear (pg. 216). This chapter helped me a lot with communication. In my job or any aspect of our lives we are always communicating. Listening in my opinion is the first step. Not everyone will interpret what he or she hears in the same way, but in order for us to have a good handle on communication this is the first step. Nurses have to be able to have good communication with their patients in order to have good rapport with them. Also, we have to be able to be good listeners in order to give the best care possible. In nursing we get a lot of phone orders and if we aren’t paying attention to what the doctor is telling us, this could mean someone’s life or they could have long term effects from a mistake that could have been avoided. Also, its important for a patient to have effective listening when explaining their discharges. For example, if they have wound care to continue at home, a follow up visit or instructions on how to take a medication, they have to be effective listeners. Listening well doesn't affect just our relationships; it also has implications for our physical health (pg.
Chapter 6 Nonverbal Communication was significant to me because I can better understand this concept of communication. …show more content…
The active process of listening is to actually listen to someone and their message. Second, listening isn't just about hearing, or receiving input, but also about creating meaning from what you hear (pg. 216). This chapter helped me a lot with communication. In my job or any aspect of our lives we are always communicating. Listening in my opinion is the first step. Not everyone will interpret what he or she hears in the same way, but in order for us to have a good handle on communication this is the first step. Nurses have to be able to have good communication with their patients in order to have good rapport with them. Also, we have to be able to be good listeners in order to give the best care possible. In nursing we get a lot of phone orders and if we aren’t paying attention to what the doctor is telling us, this could mean someone’s life or they could have long term effects from a mistake that could have been avoided. Also, its important for a patient to have effective listening when explaining their discharges. For example, if they have wound care to continue at home, a follow up visit or instructions on how to take a medication, they have to be effective listeners. Listening well doesn't affect just our relationships; it also has implications for our physical health (pg.