Communication and professional relationships with children, young people and adults

Topics: Communication, Childhood, Nonverbal communication Pages: 6 (1961 words) Published: March 1, 2014

Understand the principles of developing positive relationships with children, young people and adults

1.1 Explain why effective communication is important in developing positive relationships with children, young people and adults. Effective communication skills are important in building positive relationships, as it can help prevent relationship problems. Relationship problems you could encounter like distrust and lack of respect, which can make you unapproachable and build a wall between you. When you have a positive relationship there is much more understanding and people can be more open and receptive to information. It is important to demonstrate effective communication skills at all times otherwise it may send out conflicting messages and cause confusion. We communicate in many different ways, we not only speak but we also use our body and facial expressions.

1.2Explain the principles of relationship building with children, young people and adults. There are basic principles that you need to communicate which in turn help build positive healthy relationships- First of all you need to make time to listen to others so you can respond appropriately. If you rush another person it will make them feel that you are not interested and they will then not want to speak to you about any problems or ask for help / advice in the future. With listening you also need to be able to ask the correct questions, so as to make sure you are aware of the whole situation and not just a small snippet. This will then help you to respond in the correct manner. You need to be considerate and show empathy where needed. It is good to be open minded and consider the other persons view point as well as your own. If you are unable to answer a question as you lack the knowledge of the subject, be truthful and either re-direct them to the correct person or say I will take a note of that and come back to you with an update later. Show respect and be clear on key information so the other person understands and there is no confusion. It is also good in the correct situation to show humour as it shows you are human too.

1.3 Explain how different social professional and cultural contexts may affect relationships and the way people communicate. There are different ways in which we can communicate with others and depending on the relationship we have with them, for example I would not write a letter to a young child. Within my role I would communicate to colleagues via e-mail, conversation or notes depending on the

situation. When I interact with parents I would converse with them face to face or over the telephone, write notes which in turn may need to be transferred onto the relevant people. However if I was communicating with a child I would speak to them and use different language according to the child’s level of understanding. When communicating with another person it is not just age that affects the way in which we communicate, but also knowing the background information. You need to understand their culture, as in some cultures it is not polite to look at another person in the eye when speaking to them. However some people may consider that not looking at a person is rude and that you are not paying attention. You also need to consider that not everyone is able to read or as there could be underlying problems such as dyslexia or they have little knowledge of our language.

Understand how to communicate with children,
young people and adults

2.1Explain the skills needed to communicate with children and young people. When communicating with children and young people you may want to sometimes go down to their level physically so they know that you are listening to every word they say and they have your attention. Also think about your facial expression and body language as by giving just a simple smile can encourage a young child to speak. Be patient and give a child some time to speak instead of answering for them,...
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