Case Study: Riordan Manufacturing
Riordan Business Systems
Verne Weikle
BSA/310
August 12, 2012 Michele Petrone
Executive Summary
Riordan Manufacturing’s (Riordan) Chief Executive Officer has requested a review of all Riordan’s business systems issued on Service Request SR-rm-012 (University of Phoenix, 2013). The comprehensive review will provide management the information needed to determine any improvements to Riordan’s business systems. First, the review will assess Riordan’s existing business systems by department while noting any interrelationships between departments. The review will also provide any business system suggestions that will increase productivity in each department. The Accounting & Finance and Operation department’s two primary alternatives …show more content…
Mr. Bradford, the only Legal department employee, requires a workstation with network access. The Legal department is required to review all of Riordan’s contracts prior to signing. If one of the proposed systems, consolidated ERP or EAI, is implemented, the Legal department can review all the plants purchase requests requiring contracts. This will ensure all the information is correct and available for contract development. Also with the recent purchase of the China plant, the Legal Department will need business systems that can review documents produced in …show more content…
The CRM system will allow Riordan to analyze customer needs and shape their products to fit those needs. This will allow the firm to strengthen its relationship with its existing customers as well as opening the door to future customers. The CRM system will contain a vast amount of information in order to facilitate this goal. Information from historical sales, marketing research and marketing plans, design awards, the sales database, production records, profit and loss statements, the marketing budget, and the marketing budget anticipated results will all be combined into the CRM. In order for this to be accomplished, many of the files, records, and microfiche will need to be scanned in or converted to an electronic format, or entered manually into the system. Once this data is collected and entered into the CRM, Riordan will be able to analyze and make use the results provided to help strengthen its customer relations. Along with the CRM, Riordan is evaluating a new integrated customer management system for customer records that will unify how each member of the sales team maintains
Verne Weikle
BSA/310
August 12, 2012 Michele Petrone
Executive Summary
Riordan Manufacturing’s (Riordan) Chief Executive Officer has requested a review of all Riordan’s business systems issued on Service Request SR-rm-012 (University of Phoenix, 2013). The comprehensive review will provide management the information needed to determine any improvements to Riordan’s business systems. First, the review will assess Riordan’s existing business systems by department while noting any interrelationships between departments. The review will also provide any business system suggestions that will increase productivity in each department. The Accounting & Finance and Operation department’s two primary alternatives …show more content…
Mr. Bradford, the only Legal department employee, requires a workstation with network access. The Legal department is required to review all of Riordan’s contracts prior to signing. If one of the proposed systems, consolidated ERP or EAI, is implemented, the Legal department can review all the plants purchase requests requiring contracts. This will ensure all the information is correct and available for contract development. Also with the recent purchase of the China plant, the Legal Department will need business systems that can review documents produced in …show more content…
The CRM system will allow Riordan to analyze customer needs and shape their products to fit those needs. This will allow the firm to strengthen its relationship with its existing customers as well as opening the door to future customers. The CRM system will contain a vast amount of information in order to facilitate this goal. Information from historical sales, marketing research and marketing plans, design awards, the sales database, production records, profit and loss statements, the marketing budget, and the marketing budget anticipated results will all be combined into the CRM. In order for this to be accomplished, many of the files, records, and microfiche will need to be scanned in or converted to an electronic format, or entered manually into the system. Once this data is collected and entered into the CRM, Riordan will be able to analyze and make use the results provided to help strengthen its customer relations. Along with the CRM, Riordan is evaluating a new integrated customer management system for customer records that will unify how each member of the sales team maintains