INDIVIDUALIZED INSTRUCTION MODULE SET
BACHELOR OF SCEINCE
Business Administration Program
Management I - (Decision Making)
Re-Submitted: 4/16/ 2012
Facilitator: Professor Moises Pereyra
The following is my example of the intellectual skill of Comprehension, which includes the combined skills of Translation, Interpretation, and Extrapolation. I have read the following communication on “How Are Decisions Actually Made in Organizations?” Now I shall use the skill of Comprehension to obtain the meaning of the case study titled “Split Operations at Sky and Arrow Airlines” that follows the communication.
Split Operations at Sky and Arrow Airlines
By Madeline DeFeo – Boricua College
Jack’s job at Sky Airlines was his favorite, even though he had worked at various jobs before. He enjoyed going to work because he had fun kidding around with his co-workers. In the spring, when it was not so busy, Jack and his co-workers would throw a Frisbee around on the ramp. Even though this activity was frowned upon, Jack’s persona is laid back, so he knew when the right supervisor was working, and all the work was completed, that this activity would not be an issue. Jack knew it was important that all flights were sent out on time, with all passengers and bags on board; and that the customers were satisfied. He felt his job was easy to do because he liked his job so much.
When Jack began working for Sky Airlines, his employer sent him for his three-day Orientation and Training in Salt Lake City Utah, where emphasis was placed on excellent customer service, how important safety is at work, and having fun at work. Jack is thrilled about the mentioning of having fun at work, and the one story told about when a ramper was tied up and put into the back of a plane, before it...