Business Letter and Persuasive Memo

Questions 1. As my begins her business career she will probably find herself writing more ____ than anything else? a. Letter, memo, email, reports. 2. First thing you ask when begin analyzing task 3. Best comm. Channel when discussing disagreement with someone in your office 4. Email messages and memos 5. Feedback 6. Subject lines 7. Standard Guide words (to, from) 8. Formatting hard copy memos 9. Indirect patterns and when to use each of them 10. All examples about requesting information (opening “ask for information”) 11. Formatting answers to request letters 12. Letters vs memos (inside vs outside office respectively) 13. When business letters are preferred over email messages 14. Everyday correspondence includes ____ 15. Routine business letters (what should be in each part) 16. When asking a series of questions in a business letter what is best way to present them 17. Formatting a letter 18. Closing as letter requesting information 19. Opening sentence for a straight forward claim letter 20. Goals in writing adjustment letters 21. Goodwill messages (5 S’s) 22. How to write a persuasive memo 23. How to increase your success in writing a persuasive memo 24. Each step of 3X3 writing process 25. Organizational patterns (GBRM for persuasive memo) 26. Direct and indirect benefits to the reader 27. GBRM 28. Best way to begin a complaint letter 29. How to be successful in your writing 30. What are the goals of communicating bad news 31. How to make bad feelings go away or be reduced 32. 4 part indirect plan for bad news (buffer, reason, bad news, closing) 33. Libel and Slander 34. Good guy syndrome and careless language 35. Purpose of a buffer statement 36. Implying a refusal 37. Turning down a customer’s claim (how to begin such a