Business Analysis: UMUC Haircuts

UMUC Haircuts is a small business owned and operated by Myra Morningstar. In light of recent new businesses coming into her market she has plans to expand her business into the adjacent building and has found minor flaws in her business that she feels could hold her business back. Myra is seeking a Cost Leadership Strategy that will incorporate ideas of keeping the end service price low, to keep her customers returning. To keep the price low she must keep the cost of doing business low as well, to ensure the profit will allow Myra to keep her business going strong. It is clear from a business stand point that Myra would greatly benefit from implementing a successful system such as a SaaS (Software as a Service) like a Cloud based system to
In Myra’s case the tasks that need to be addressed are scheduling her customers appointments and syncing with the availability of her employees. (Bourgeois pp.32)
Scheduling includes when employees are available and appointments for the customers. Myra has several stylists and plans to hire more. She will need a system able to keep track of employees and their schedules to sync with customers needing appointments especially if a customer prefers a specific stylist. Being that UMUC Haircuts is a small business Myra needs to keep the cost appropriate for a small business and what cost would be most appropriate other than FREE? That is correct Shedul, a salon and spa management Software Company offers a free scheduling system to businesses that need their expertise. Some companies will offer portions of their business free to incentivize a small business to purchase a more complete or more intuitive version. With research into Shedul, Myra could implement the scheduling system Shedul provides small business salons to allow employees and customers to schedule their appointments accordingly. Myra would need a computer of sorts whether it
By following these easy steps Myra would be saving cost again by not needing an IT service technician to setup some complicated devices and programs. Shedul using items like tablets and smartphones a luxury now a day that is a common item and easily adapted to using day to day. Myra’s employees that have a smartphone would be able to access the app mobile and so will her customers. Shedul allows customers to access the customer view portion to schedule their own apt and logs it in as a schedule, which in turn notifies the affected parties. For those who don’t use a smartphone access from a PC would work as well or as mentioned a tablet. Not using extra computers will keep Myra’s cost low. Employee’s would need little guidance as once downloaded the application offers a guided tutorial to seek features as well as a support team to contact 24/7. Shedul program allows for data previously stored as Csv. Format to be transferred easily. For all other transfer it would be up to the staff and customers to make sure their appointments are there, mainly Myra cross referencing to make sure everyone is accounted for, on small level like this it would not take much time to do this activity. The company secures maintenance; as for a cloud-based system all maintenance can be performed remotely and