Build and maintain Business relationship
Build and maintain business relationships
Developing and maintaining business relationships 2
Relationship management 2
Benefits of developing business relationships 3
Adhering to organisational requirements 3
Building trust 5
Trust techniques 5
Negotiating positive outcomes 8
Negotiation skills 8
Phases of negotiation 10
Effectively managing conflict 12
The causes of conflict 12
Recognise the signs of conflict 13
Conflict handling methods 15
Conflict management techniques and tactics 17
Developing and maintaining business relationships
Relationship management
Business relationships, though not as intimate as personal relationships, still require on-going management and maintenance. Developing and maintaining on-going business relationships involves: an awareness of the requirements of your organisation—in your business relationships you represent both yourself and your organisation high standards of professional conduct and integrity, eg maintaining confidentiality an awareness of your own needs and expectations as well as the needs and expectations of the others in the relationship the effective use of interpersonal communication skills that build trust and confidence, eg active listening, effective questioning, empathy, clear and concise verbal and non-verbal communication consistency and fairness—ie a willingness to share information and be open and honest an appreciation of differences and a genuine desire to learn from these maintenance of communication and interaction—maintain regular contact with people once you establish a relationship conflict management skills, such as collaboration and negotiation.
It could also involve: collaborating on mutual objectives and joint goal setting/monitoring partnering requesting and accepting feedback—one of the benefits of a business relationship is that you are able to receive and give feedback to improve the way you conduct business promoting mutual opportunities sourcing/exchanging market and industry information.
Developing and maintaining business relationships 2
Relationship management 2
Benefits of developing business relationships 3
Adhering to organisational requirements 3
Building trust 5
Trust techniques 5
Negotiating positive outcomes 8
Negotiation skills 8
Phases of negotiation 10
Effectively managing conflict 12
The causes of conflict 12
Recognise the signs of conflict 13
Conflict handling methods 15
Conflict management techniques and tactics 17
Developing and maintaining business relationships
Relationship management
Business relationships, though not as intimate as personal relationships, still require on-going management and maintenance. Developing and maintaining on-going business relationships involves: an awareness of the requirements of your organisation—in your business relationships you represent both yourself and your organisation high standards of professional conduct and integrity, eg maintaining confidentiality an awareness of your own needs and expectations as well as the needs and expectations of the others in the relationship the effective use of interpersonal communication skills that build trust and confidence, eg active listening, effective questioning, empathy, clear and concise verbal and non-verbal communication consistency and fairness—ie a willingness to share information and be open and honest an appreciation of differences and a genuine desire to learn from these maintenance of communication and interaction—maintain regular contact with people once you establish a relationship conflict management skills, such as collaboration and negotiation.
It could also involve: collaborating on mutual objectives and joint goal setting/monitoring partnering requesting and accepting feedback—one of the benefits of a business relationship is that you are able to receive and give feedback to improve the way you conduct business promoting mutual opportunities sourcing/exchanging market and industry information.