btec national diploma in health and social care level (1C)| Unit 1: Developing effective communication in health and social care| P4: explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.| |
For this question I am going to explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
There are many different strategies can be used to overcome barriers of communication in a health and social care settings:
1. Building relationships and appropriate verbal and non-verbal communication.
It is very important to build relationships with people who use services involve skills listening, together with appropriate verbal and non-verbal communication. It also may be important to use friendly, warm non-verbal behaviour that expresses interest in another person such as: * Making effective eye contact(varied and appropriate contact with another person’s eyes * Smiling-looking friendly rather than frozen or cold in expression * Adopting a relaxed and calm body posture
* Using an appropriate gentle tone of voice
* Using hand movements and gestures that show interest
* Nodding your head slightly while talking to communicate messages such as “I see,’ or ‘I understand’, or ‘I agree”.
It is important to build an understanding of the needs of people we work with in health and social care. Very often, people will make their preferred method of communication obvious. Sometimes a medical or professional social work assessment may needs in order to clarify the person’s needs and their preferred method of communication. All the skills of recognising and overcoming barriers to communicate will be useful to avoid trigger situation, such as aggression. Reflective listening skills are vital in order to make the other person feel...