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Branch Administration Should Collaborate With Compliance Management

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Branch Administration Should Collaborate With Compliance Management
Branch Administration should collaborate with Compliance management to retrain the Branch staff on the requirement to provide TISA disclosures and fee schedules to non-customers when requested.

In addition, Branch Administration should collaborate with Operations Administration to re-evaluate the disclosure delivery process or implement additional procedural controls to confirm that account disclosure requirements (not limited TISA) are provided timely and accurately (non-customers or existing customers).

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