Attrition Analysis

Topics: Tech Mahindra, Business process outsourcing, Mahindra & Mahindra Limited Pages: 52 (12092 words) Published: April 22, 2012
Project Title – “Understanding Causes of Attrition in IT & ITES Industry” Name of the Company: TECH MAHINDRA LTD. Name of the Institute: Amity Global Business School, Pune Project Duration: Two months (June 1, 2011 – July 31, 2011)

Submitted By:

Neha Agrawal
MBA (HR + Marketing), Semester III Batch 2010-2012 Towards the Partial Fulfilment of


Facult y Guide Mrs. Alpana Sharma HRM Faculty Amity Global Business School, Pune

Industry Guide Mr. Sujeet Matwankar Senior manager HR Operations, BSG Tech Mahindra Ltd., Pune


I had a great learning experience during my internship & took great effort in accomplishing the project successfully. This, however, would have never been possible without the kind & unconditional support of many individuals. I am highly indebted to Mr. Sujeet Matwankar (Senior Manager, Human Resources – Industry Guide) for giving the golden opportunity, for his generous & continuous support, for constant guidance as well as for providing necessary information & assistance regarding the project. I would like to express my gratitude towards Mrs. Swati Dixit (Manager, HR), Mrs. Neha Chachoria (Manager, HR), & Mr Shashi Kumar (Sr Executive, HR). They have been excellent mentors & helped me a great deal during my internship. Also, thanking all members of the HR Team for their encouragement & giving me the right platform. I would also like to extend my gratitude towards all employees of Tech Mahindra, with whom I interacted during the course of my internship project, for their kind co-operation, without which the project would have never existed. I would like to express my special gratitude towards Dr Chhabi Sinha Chavan (Dean, Amity Global Business School, Pune), who has always been available. Her support has been extraordinary & remarkable. She infuses tremendous amount of confidence & enthusiasm in us. I am obliged to Mrs. Alpana Sharma (HRM & OB Faculty, Faculty Guide), who is largely responsible for the successful completion of the project, meeting high standards of analysis. I would like to thank her profusely for her valuable & unparalleled guidance & mentoring.

My thanks and appreciations also go to my colleagues, friends & family in developing the project and people who have willingly helped me out with their abilities.

Thank you all for your time & inputs.


With the growing IT-ITES industry, the attrition rate also continues to grow. Curtailing employee attrition i s becoming one of the most important criteria in today‘s corporate era. Retaining the talent tool and extending the employee life with their company is one of the greatest priorities and concerns for the human resources personnel. There is cut throat

competition and loyal employees will help companies to combat and survive in this competition, even get a competitive advantage. Career growth, salaries, facilities, HR management, relationship with supervisors and team members are the primary influencers in an employee‘s decision making. Promising industry, promising growth charts and thus the promising opportunities in the market for all employees. It is easy to be tempted and switch jobs at the trigger of least dissatisfaction arising out of any conflicts. Th e average age of an IT -ITES employee would fall somewhere between 25 -35 yr range. This is young India and a young Indian today is ambitious, self -confident and driven by aspirations for a better life. He is also a bit impatient and is in a hurry to get it all. So, while companies continue to offer more and more opportunities, and make an attractive show for the job portals, why is it that they are unable to be attractive enough for their own employees? To explore the same, this topic was chosen for careful study and evaluation during the course of internship at Tech Mahindra. It deals with extensive employee interaction at different levels, departments,...
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