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TABLE OF CONTENTS

QUESTION 1 1
1.1 Identify and explain the five stages of group development 1
1.1.1 Forming 1
1.1.2 Storming 1
1.1.3 Norming 1
1.1.4 Performing 1
1.1.5 Adjourning 1

1.2 Correcting dysfunctional dynamics requires focused attention and Interventions, preferably as soon as an ineffective pattern shows up. Elaborate on the factors that contribute towards the group’s dynamics Both within the group and between groups. 2

1.2.1 Leadership 2
1.2.2 Roles 2
1.2.3 Norms and conformity 2
1.2.4 Status 2
1.2.5 Group size and composition 3

1.3 Little surprise then, that more than one-third of the executors we surveyed said their top teams did not have the right people and capabilities. Explain the techniques for improving group decision making and highlight the impact of not having the right people and capabilities on group decision making. 4

1.3.1 Brainstorming 4
1.3.2 Nominal group technique 4
1.3.3 Delphi Technique 4
1.3.4 Devil’s Advocacy 4
1.3.5 Quality Circles 5
QUESTION 2 6
The development of management theory has resulted in a paradigm shift from the management of the worker to management of situations. Do you agree? Write an essay that covers all of the managerial approaches to support your answer.

QUESTION 3 17
3.1 The control process serves as the feedback mechanism to the manager’s functions. Make use of an appropriate example to demonstrate the four step control process in action.

3.1.1 Establish Standards 17
3.1.2 Measure actual performance 18
3.1.3 Evaluate deviations 19
3.1.4 Take corrective action 19

3.2 Whereas the operations of the organization are meant to occur in a seamless process, further analysis highlights three strategic control points. With the aid of a diagram, elaborate

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