Assess the Corporate Social Responsibility in the Telecommunication Industries

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Kwame Nkrumah University of science and technology
School of Business
College of arts and social sciences
This research instrument is designed to collect data for a study on the topic the “the effect of corporate social responsibility on the organizational growth. ( a case study of Vodafone Ghana Kumasi)

Please thick [ ] where necessary
A THE ORGANISATION
QUESTIONNAIRES
PART I: DEMOGRAPHIC AND SOCIAL CHARACTERISTICS
1. NAME ……………………………………………………………………………… 2. POSITION……………………………………………………………………………. 3. SEX [a] male [b] female 4. Age [a] 15-30 [b] 31 – 50 [c] above 60 5. Educational level

[a] Primary [b] middle school/JHS [c] SHS [d] tertiary

PART II: CSR OF VODAFONE
1. Corporate statement of the company on CSR. IF ANY
………………………………………………………………………………………………… 2. What is the motivation for embarking on CSR activities by Vodafone in Kumasi? ………………………………………………………………………………………………… 3. What is the legal frame work governing the CSR activities you undertake? ……………………………………………………………………………………………… 4. What are the policies you take on the activities of CSR?

………………………………………………………………………………………………… 5. Major CSR activities implemented
Sector| Activities|
Environment| |
Health | |
Education| |
Employment| |
Water and sanitation| |
| |

Sector | Names and number of communities that has benefited | Environment| |
Health| |
Education| |
Employment| |
Water and sanitation| |

6. Does CSR in your organization have an effect on the corporate performance of the organization? ………………………………………………………………………………………………… 7. Does CSR have any effect on the customer retention of the organization? [A] YES [B] NO

8. If yes what has been the customer retention trend from the day the company undertook CSR activities till now? …………………………………………………………………………………………………. 9. What has been your revenue trend after undertaking CSR...
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