HN205 - Applied Skills for Human Services
Unit 9 Case Study – Phil & John
The Human Service profession is a very demanding field but at the same time it can be exceptionally rewarding to the individuals working in this area. Successful human service professionals possess the following traits and/or characteristics; strong interpersonal and communication skills; the ability to relate to the consumer without allowing their own personal experiences to reduce the ability to be effective; being able to efficiently identify and provide services needed; the capability to set up proper boundaries. Regardless of which area the professional works in all human service professionals share some of the same traits. Each professional possesses an expansive variety of skills and has a broad variety of responsibilities associated to their roles in helping people overcome an assortment of societal problems. Making decisions based on urges, desires, passions, personal biases, negative stereotypes or uninformed opinions is an unethical human behavior that human service professionals must stay away from. As a professional in this field we are going to be faced with prejudices, biases, stereotypes, and misconceptions. It is our role to deal with these accordingly and in a professional manner. As a service provider it is our responsibility to not let these affect our ability to help each client on an individual basis. Predisposition and personal beliefs should be set aside when dealing with clients in the professional setting so that our opinions do not influence the current situation. A human service professional holds the responsibility to not let ethical decisions be swayed by our human emotion. A reciprocal relationship between client and human service practitioner requires mutual respect, cooperation, shared responsibility, and negotiation of conflicts toward the achievement of shared goals. This understanding is important in the interview process because each individual client has different needs that should be addressed and these are all situational. Each client and professional must build trust in the other party in order to get the desired outcomes. This requires that the client be open and willing to share with the interviewer and that the interviewer is giving the client their undivided attention and listening thoroughly. Establishing boundaries early on in the stages of the relationship will help the provider to prevent burnout. (Cameron, 2008). There are several things that could go wrong during an interview with a situation like the one I was given regarding Phil and John. Their violent tendencies combined with their recent detachment from society could pose as threats to both you and the clients. The nonverbal communication observed in both clients indicates anxiety and unease which could result in violence. Keeping Phil and John along with you out of harms way is going to be extremely important. Staying unbiased between Phil and John might be difficult be would be necessary in a case such as this. Planning for an interview with clients like John and Phil is important. These clients are looked down upon by society not only because they are a gay biracial couple but because they were recently released from prison. “Human service professionals negotiate with clients the purpose, goals, and nature of the helping relationship prior to its onset as well as inform clients of the limitations of the proposed relationship.” (NOHS). The safety of the clients is going to be first and this is a concern with Phil and John due to the anger and the pervious domestic dispute. Preparing myself with as much background information as I can will allow me to create an interview plan that will benefit both clients in this case. Another obstacle with Phil and John would be the alcohol and substance abuse and John being compliant with his medication for Bipolar disorder. All of these would be...
Please join StudyMode to read the full document