Angelo's Pizza

Topics: Customer, Strategic management, Management Pages: 2 (635 words) Published: November 27, 2012
ANSWER #1. The expansion of stores and eventually franchising while focusing on serving only high quality fresh ingredients should include the following three resource management implications: (1) BUSINESS ENVIRONMENT ANALYSIS – This implication represents the importance of the company’s general and competitive environment. Angelo needs a good business strategy. A strategic plan is the company’s plan for how it will match its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage (Dessler, 2012). Angelo’s early attempts showed the pitfalls in rushing and making assumptions about replicating a viable business unit. Fortunately, Angelo has realized his lack of proper planning and the necessity to correct his errors before attempting to branch out into more stores and possibly franchising. The locations of the proposed new stores are paramount. These locations must be in areas where high quality ingredients are readily available. The supply of fresh ingredients does not meet all the needs for successful stores. The medium that serves the customer pays a vital role. (2) JOB ANALYSIS – All businesses want to attract and maintain good people. A job analysis is the procedure through which you determine the duties of the positions and the characteristics of the people to hire for them (Dessler, 2012). All of Angelo’s locations must have competent employees who are able to provide good customer service. Angelo has to develop a plan that identifies the characteristics and skills that applicants need to possess before he can develop his staff. Once he knows the type/kind of person he needs to recruit for his business, he needs a comprehensive plan for hiring them. A screening process for applicants that include hiring guidelines, previous work experience, and reference and background checks would be useful. A logical, structured interview session where the job duties and responsibilities...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Pizza Hut Essay
  • Pizza Pizzeria Research Paper
  • Essay on Pizza and Health
  • Truearth Pizza Research Paper
  • Ops 571 Week 2 Pizza Store Layout Essay
  • Romano: Pizza Delivery and Flint Store Essay
  • Tasty Pizza Essay
  • Comparitive Analysis of Pizza Hut and Mcdonalds Regarding Customer Satisfaction Essay

Become a StudyMode Member

Sign Up - It's Free