1. Listo Systems: the Challenge of a Growing Organization
Case Study 4
1. Listo Systems: The Challenge of a Growing Organization
Defining the Context
Listo Systems, one of the world’s top graphic service companies, was established in the 1990s when technological advancements were increasing and creating a more competitive market. After going through a period of great success and growth, the company decided to hire a number of new employees and adding new layers of managers and supervisors.
Defining the Key Issues or Problems
The main issue is that Listo Systems has been growing too quickly, and the company has not been able to cope with this growth appropriately. Due to this situation, causal variables such as lack of proper training for new employees, management becoming less concerned with workers’ opinions and more concentrated on production and profit have eroded. As a consequence, there has been a lack of clearness regarding the company’s objectives and goals, and as a result of this there have been intervening variables such as decreasing employee motivation and productivity which provoked personnel turnover rate to increase and amount of sick days taken doubled.
Applying Concepts
Organizational Level 1: Key Players (Stakeholders) and Business Ideas (Purpose)
In this level, “(…) implementing business ideas in the internal and external environment is affected by the stakeholders, key players, or factors whose helping or hindering roles determine success or failure to the organization.” This level involves establishing, refining and monitoring the vision of the company so it can synchronize stakeholders and key players with the business ideas and purpose of the organization.
Listo System’s vision statement mentions that the company aims “to be recognized as a leader in supplying quality graphic design products and services (…) and to be respected by our clients and staff.” They also mentioned that they plan to do so by developing superior graphic design products and services for clients through
1. Listo Systems: The Challenge of a Growing Organization
Defining the Context
Listo Systems, one of the world’s top graphic service companies, was established in the 1990s when technological advancements were increasing and creating a more competitive market. After going through a period of great success and growth, the company decided to hire a number of new employees and adding new layers of managers and supervisors.
Defining the Key Issues or Problems
The main issue is that Listo Systems has been growing too quickly, and the company has not been able to cope with this growth appropriately. Due to this situation, causal variables such as lack of proper training for new employees, management becoming less concerned with workers’ opinions and more concentrated on production and profit have eroded. As a consequence, there has been a lack of clearness regarding the company’s objectives and goals, and as a result of this there have been intervening variables such as decreasing employee motivation and productivity which provoked personnel turnover rate to increase and amount of sick days taken doubled.
Applying Concepts
Organizational Level 1: Key Players (Stakeholders) and Business Ideas (Purpose)
In this level, “(…) implementing business ideas in the internal and external environment is affected by the stakeholders, key players, or factors whose helping or hindering roles determine success or failure to the organization.” This level involves establishing, refining and monitoring the vision of the company so it can synchronize stakeholders and key players with the business ideas and purpose of the organization.
Listo System’s vision statement mentions that the company aims “to be recognized as a leader in supplying quality graphic design products and services (…) and to be respected by our clients and staff.” They also mentioned that they plan to do so by developing superior graphic design products and services for clients through