Student Guide for Information System Analysis

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7

Lesson 7

Identify Stakeholders
Objectives
At the end of this lesson, you will be able to:
•  Describe the purpose of the Identify Stakeholders process •    escribe the Inputs, Tools & Techniques, and Outputs of the Identify  D
Stakeholders process
•  Identify who Key Stakeholders would be for a typical project

Roadmap to the PMBOK Guide
Initiating
Integration
Scope
Time

Planning

Executing

M & C

Closing

A project manager must be
sure to identify and list all
potential stakeholders for a
project in order to facilitate
project success.

Cost
Quality
Human Resources
Communications
Risk
Procurement

Lesson 7: Identify Stakeholders

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Very early in the life of a project, it is critical to identify all of the organizations and people who may have an impact on the project, and all those who may be impacted by the project.
A “stakeholder” is any person or organization that is actively involved in a project, or whose interests may be affected positively or negatively by execution of a project. Stakeholders can be internal to the organization or external. In many projects the public at large will become a stakeholder to be considered during the project. The challenge for the project manager when the public is a stakeholder will be to act while considering public needs. Often there is no direct representative of the public to be consulted during project planning and execution.

A project manager must be sure to identify and list all potential stakeholders for a project. Potential stakeholders include but are not limited to: Competitors

National communities

Employees

Professional associations

Government

Prospective customers

Government regulatory agencies

Prospective employees

Industry trade groups

Public at large (Global community)

Investors

Shareholders

Labor unions

Suppliers

Local communities
The project manager must document relevant information for all identified stakeholders. This information may include the stakeholder’s interests, involvement, expectations, importance, influence, and impact on the project’s execution as well as any specific communications requirements. It is important to note that although some identified stakeholders may not actually require any communications, those stakeholders should be identified.

When identifying stakeholders and rating their level of interest and involvement in the project, it will become important to use some sort of a tool — a rating scale, an influence diagram, or a chart form to identify the level of power, influence, interest, or impact that the stakeholder may have on the project. There is a sample of a stakeholder needs and expectations form in the forms section of this lesson.

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Ultimate PMP® Exam Prep Study Guide

PROCESS ElEMEnTS
The Identify Stakeholders process has the following Inputs:
Project Charter High-level document that authorizes the project and assigns/authorizes the project manager

Procurement Documents Identifies procurement contract stakeholders

Enterprise Environmental Factors Consideration factors such as culture, systems, procedures, industry standards

Organizational Process Assets Consideration factors such as templates, lessons learned, stakeholder registers from former projects

The Identify Stakeholders process uses the following Tools & Techniques:
Stakeholder Analysis Gathering and assessing information to determine whose interests should be taken into account for a project

Expert Judgment Expert technical and/or managerial judgment (from any qualified source)

The Identify Stakeholders process has the following Outputs:
Stakeholder Register A document identifying all project stakeholder information, requirements, and classification

Stakeholder Management Strategy Defines the approach to increase stakeholder support and reduce negative impacts represented in a stakeholder analysis...
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