Reflective Account. for Communication

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Reflective Account

On an occasion at work I was aware of a staff member communicating very negatively, for example sighing and tutting and general negativity. Supervision was due so it was brought into meeting that last had concerned had noticed a change in the person’s general attitude, I asked if there was a specific reason and was told there was not. Although they agreed that they were being negative. We discussed the workload and it was decided it was not that. It was mentioned by the staff member that they were feeling a little unsure of how to deal with a service user who had dementia and was unpredictable and seemed to have taken a dislike to the staff member .We discussed at length the way forward and I arranged for some training in challenging behaviour and dementia. The staff member realised she could not avoid the service user and that if she had mentioned her concerns sooner the problem would not have escalated. She tried to hide her feelings but they were shown in a different way. I agreed to mentor and support the staff member with the service user helping her to find an appropriate approach, the service user was feeding on the negative behaviour of the staff .In a few weeks the situation was improved undoubtedly and the staff member is more positive and no longer showing any sign of negativity. I recorded everything we had discussed and we both signed it. At the following supervision the staff had been on a training workshop and was awaiting further news of more. She mentioned previously that she felt it was a weakness in her that is why she had tried to cover it up but since our discussion and my ongoing support she would never hesitate to mention any concerns she had in the future.

I felt that we needed to improve activity at the Centre; the service users are a mixed group (physically and mentally frail) so I needed to find something they could all do and enjoy. I signed myself onto three one day courses with another staff member. The...
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