Mgmt1001 Topic 10 Communication

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Topic 10: Communication
MGMT 1001, s1 2012

School of Management
School

Reflective Questions to guide this lecture
Part 1: Communication
1. What is communication?
2. What constitutes good communication? Does it matter?
3. What is a common mistake in communication? What can cause communication to break down?
Part 2: Effective Communication (in organisations)
1. How we can minimise communication break down/ poor
communication?
2. What constitutes interpersonal communication?
3. Does medium matter in communication?
4. What constitutes organisational communication? More importantly, how to promote effective communications within an organisation?

Definitions of Communication
“Communication is the transfer and understanding of
transfer
meaning.” (Robbins, et al, 2009)
“It is about overcoming barriers.” (Blundell, 2004)
overcoming
‘Communication is not a one-way transmission but a twonot onetwotwo way transaction dialogue.’ (Johannsen, 1971, cited in
Blundel, 2004)
“The most important thing in communication is to hear what hear
isn't being said.” Peter Drucker

What do Stefani Germanotta and Agnes Gonxha
Bojaxhiu have in common?

What do employers want?
Junior Business Analyst $70k
• Ability to understand user requirements;
Focus on creativity, adaptability &
proactive customer service; Exceptional
Verbal & Written Communication;
Negotiation & influencing skills
Project
Project Analyst $100k
• Able to work with extremely senior people
& ask the right questions to walk away with
the depth of understanding necessary to
do your role; Your communication skills will
need to be one of your strongest assets as
the ability to question, present, interpret
and influence is essential to your success.



Director/Senior Manager
Management Consultants $200k
You will be able to demonstrate the
following attributes: Highly developed
analytical skills; Well-honed presentation
and facilitation skills; Ability to cultivate
strong client relationships; Strong
interpersonal and people management
skills
skills.

Various Models of Communication
1) Linear/ Transmission Model of Communication
2) Interactional Model of Communication
3) Transaction Model of Communication

Noise
Noise

Sender

Encode
Message

Channel

Decode
Message

Receiver

Only Psychics can read minds!

Diagnosing a communication problem
You send an email to a co-worker, who is located in
another city, asking a question. You expect to hear back
soon, an hour or two at most, yet there is no response
after four hours.
Using the linear model, diagnose what the problem could
be; consider what could hold up the communication at
each node.

Transaction model explained
Extends the Linear/Transmission
model:
1.
2.

3.
4.
5.



The participant’s overlapping
fields of experience
Acknowledging communication
occurs in both directions
simultaneously
simultaneously
Recognises relationships
Recognises context
Communication channels include
all our senses

Noise: Anything that interferes
with the communication
process.

6. Extends the definition of noise
(barriers)
a) Aural noise
b) Visual distractions
c) Physical intrusions
d) Physiological noise
e) Semantic noise
f) Psychological noise (eg
Stereotyping)

g) Overcoming noise (barriers)

Stereotyping
How do you define stereotyping?
How do we form stereotypes?
1. People assign an individual to a group based
on 1 piece of perceptual information:
– E.g. the individual is OLD.
2. A broad range of other characteristics of the
of
group
group are then assigned to this individual.

Minimising communication barriers
Write down what you can do to reduce or minimise these
communication barriers:
1. Aural noise
2. Visual distractions
3. Physical intrusions
4. Physiological noise
5. Semantic noise
6. Psychological noise, specifically, strong emotions

Break time interlude (1) 4:20
Break time...
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