Mgmt1001 Topic 10 Communication
Topic 10: Communication
MGMT 1001, s1 2012
School of Management
School
Reflective Questions to guide this lecture
Part 1: Communication
1. What is communication?
2. What constitutes good communication? Does it matter?
3. What is a common mistake in communication? What can cause communication to break down?
Part 2: Effective Communication (in organisations)
1. How we can minimise communication break down/ poor communication? 2. What constitutes interpersonal communication?
3. Does medium matter in communication?
4. What constitutes organisational communication? More importantly, how to promote effective communications within an organisation?
Definitions of Communication
“Communication is the transfer and understanding of transfer meaning.” (Robbins, et al, 2009)
“It is about overcoming barriers.” (Blundell, 2004) overcoming ‘Communication is not a one-way transmission but a twonot onetwotwo way transaction dialogue.’ (Johannsen, 1971, cited in
Blundel, 2004)
“The most important thing in communication is to hear what hear isn't being said.” Peter Drucker
What do Stefani Germanotta and Agnes Gonxha
Bojaxhiu have in common?
What do employers want?
Junior Business Analyst $70k
• Ability to understand user requirements;
Focus on creativity, adaptability & proactive customer service; Exceptional
Verbal & Written Communication;
Negotiation & influencing skills
Project
Project Analyst $100k
• Able to work with extremely senior people
& ask the right questions to walk away with the depth of understanding necessary to do your role; Your communication skills will need to be one of your strongest assets as the ability to question, present, interpret and influence is essential to your success.
•
Director/Senior Manager
Management Consultants $200k
You will be able to demonstrate the following attributes: Highly developed analytical skills; Well-honed presentation and facilitation skills; Ability to cultivate
MGMT 1001, s1 2012
School of Management
School
Reflective Questions to guide this lecture
Part 1: Communication
1. What is communication?
2. What constitutes good communication? Does it matter?
3. What is a common mistake in communication? What can cause communication to break down?
Part 2: Effective Communication (in organisations)
1. How we can minimise communication break down/ poor communication? 2. What constitutes interpersonal communication?
3. Does medium matter in communication?
4. What constitutes organisational communication? More importantly, how to promote effective communications within an organisation?
Definitions of Communication
“Communication is the transfer and understanding of transfer meaning.” (Robbins, et al, 2009)
“It is about overcoming barriers.” (Blundell, 2004) overcoming ‘Communication is not a one-way transmission but a twonot onetwotwo way transaction dialogue.’ (Johannsen, 1971, cited in
Blundel, 2004)
“The most important thing in communication is to hear what hear isn't being said.” Peter Drucker
What do Stefani Germanotta and Agnes Gonxha
Bojaxhiu have in common?
What do employers want?
Junior Business Analyst $70k
• Ability to understand user requirements;
Focus on creativity, adaptability & proactive customer service; Exceptional
Verbal & Written Communication;
Negotiation & influencing skills
Project
Project Analyst $100k
• Able to work with extremely senior people
& ask the right questions to walk away with the depth of understanding necessary to do your role; Your communication skills will need to be one of your strongest assets as the ability to question, present, interpret and influence is essential to your success.
•
Director/Senior Manager
Management Consultants $200k
You will be able to demonstrate the following attributes: Highly developed analytical skills; Well-honed presentation and facilitation skills; Ability to cultivate