Mgmt1001 Topic 10 Communication

Topics: Communication, Nonverbal communication, Writing Pages: 9 (894 words) Published: March 17, 2013
Topic 10: Communication
MGMT 1001, s1 2012

School of Management

Reflective Questions to guide this lecture
Part 1: Communication
1. What is communication?
2. What constitutes good communication? Does it matter?
3. What is a common mistake in communication? What can cause communication to break down?
Part 2: Effective Communication (in organisations)
1. How we can minimise communication break down/ poor
2. What constitutes interpersonal communication?
3. Does medium matter in communication?
4. What constitutes organisational communication? More importantly, how to promote effective communications within an organisation?

Definitions of Communication
“Communication is the transfer and understanding of
meaning.” (Robbins, et al, 2009)
“It is about overcoming barriers.” (Blundell, 2004)
‘Communication is not a one-way transmission but a twonot onetwotwo way transaction dialogue.’ (Johannsen, 1971, cited in
Blundel, 2004)
“The most important thing in communication is to hear what hear
isn't being said.” Peter Drucker

What do Stefani Germanotta and Agnes Gonxha
Bojaxhiu have in common?

What do employers want?
Junior Business Analyst $70k
• Ability to understand user requirements;
Focus on creativity, adaptability &
proactive customer service; Exceptional
Verbal & Written Communication;
Negotiation & influencing skills
Project Analyst $100k
• Able to work with extremely senior people
& ask the right questions to walk away with
the depth of understanding necessary to
do your role; Your communication skills will
need to be one of your strongest assets as
the ability to question, present, interpret
and influence is essential to your success.

Director/Senior Manager
Management Consultants $200k
You will be able to demonstrate the
following attributes: Highly developed
analytical skills; Well-honed presentation
and facilitation skills; Ability to cultivate
strong client relationships; Strong
interpersonal and people management

Various Models of Communication
1) Linear/ Transmission Model of Communication
2) Interactional Model of Communication
3) Transaction Model of Communication







Only Psychics can read minds!

Diagnosing a communication problem
You send an email to a co-worker, who is located in
another city, asking a question. You expect to hear back
soon, an hour or two at most, yet there is no response
after four hours.
Using the linear model, diagnose what the problem could
be; consider what could hold up the communication at
each node.

Transaction model explained
Extends the Linear/Transmission


The participant’s overlapping
fields of experience
Acknowledging communication
occurs in both directions
Recognises relationships
Recognises context
Communication channels include
all our senses

Noise: Anything that interferes
with the communication

6. Extends the definition of noise
a) Aural noise
b) Visual distractions
c) Physical intrusions
d) Physiological noise
e) Semantic noise
f) Psychological noise (eg

g) Overcoming noise (barriers)

How do you define stereotyping?
How do we form stereotypes?
1. People assign an individual to a group based
on 1 piece of perceptual information:
– E.g. the individual is OLD.
2. A broad range of other characteristics of the
group are then assigned to this individual.

Minimising communication barriers
Write down what you can do to reduce or minimise these
communication barriers:
1. Aural noise
2. Visual distractions
3. Physical intrusions
4. Physiological noise
5. Semantic noise
6. Psychological noise, specifically, strong emotions

Break time interlude (1) 4:20
Break time...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • MGMT1001 Essay
  • Communication Essay
  • communication Essay
  • Essay about Communication
  • communication Essay
  • mgmt1001 Essay
  • Essay about Communication
  • Communication Essay

Become a StudyMode Member

Sign Up - It's Free