Management 11th Edition

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Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-1

• Explain why managers are important to 
organizations
• Tell who managers are and where they work
• Describe the functions, roles, and skills of 
managers
• Describe the factors that are reshaping and 
redefining the manager’s job
• Explain the value of studying management
Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-2

Why are Managers Important?
• Organizations need their managerial skills and 
abilities more than ever in these uncertain, 
complex, and chaotic times.
• Managerial skills and abilities are critical in 
getting things done.
• The quality of the employee/supervisor 
relationship is the most important variable in 
productivity and loyalty.

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-3

Who Are Managers?
• Manager
– Someone who 
coordinates and 
oversees the work of 
other people so that 
organizational goals can 
be accomplished.

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-4

Classifying Managers
• First‐line Managers ‐ Individuals who manage 
the work of non‐managerial employees.
• Middle Managers ‐ Individuals who manage 
the work of first‐line managers.
• Top Managers ‐ Individuals who are 
responsible for making organization‐wide 
decisions and establishing plans and goals that 
affect the entire organization.

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-5

Exhibit 1‐1: Levels of Management

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-6

Where Do Managers Work?
• Organization ‐ A deliberate arrangement of 
people assembled to accomplish some specific 
purpose (that individuals independently could 
not accomplish alone).
• Common Characteristics of Organizations
– Have a distinct purpose (goal)
– Are composed of people
– Have a deliberate structure

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-7

Exhibit 1‐2: Characteristics of Organizations

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-8

What Do Managers Do?
• Management involves coordinating and 
overseeing the work activities of others so 
that their activities are completed efficiently 
and effectively.

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-9

Effectiveness and Efficiency
• Efficiency
– “Doing things right”
– Getting the most output 
for the least inputs

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

• Effectiveness
– “Doing the right things”
– Attaining organizational 
goals

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-10

Exhibit 1‐3: Efficiency and Effectiveness
in Management

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-11

Management Functions
• Planning ‐ Defining goals, establishing strategies to  achieve goals, and developing plans to integrate and  coordinate activities.
• Organizing ‐ Arranging and structuring work to 
accomplish organizational goals.
• Leading ‐ Working with and through people to 
accomplish goals.
• Controlling ‐ Monitoring, comparing, and correcting  work.

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc....
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