Managegement Informationn Systems - Lecture 1

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Chapter 1
Information Systems in Global Business Today

Learning Objectives

1.How are information systems transforming business and what is their relationship to globalization? 2.Why are information systems so essential for running and managing a business today? 3.What exactly is an information system? How does it work? What are its management, organization, and technology components? 4.What are complementary assets? Why are complementary assets essential for ensuring that information systems provide genuine value for an organization? 5.What academic disciplines are used to study information systems? How does each contribute to an understanding of information systems? What is a sociotechnical systems perspective?

Chapter Outline
1.1 The Role of Information Systems in Business Today
How Information Systems Are Transforming Business
What’s New in Management Information Systems?
Globalization Challenges and Opportunities: A Flattened World
The Emerging Digital Firm
Strategic Business Objectives of Information Systems
1.2Perspectives on Information Systems
What Is an Information System?
Dimensions of Information Systems
It Isn’t Just Technology: A Business Perspective on Information Systems
Complementary Assets: Organizational Capital and the Right Business Model 1.3Contemporary Approaches to Information Systems
Technical Approach
Behavioral Approach
Approach of This Text: Sociotechnical Systems
1.4Hands-On MIS
Management Decision Problems
Improving Decision Making: Using Databases to Analyze Sales Trends Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge

Key Terms

The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided.

Business functions, 18Information technology (IT) infrastructure, 21 Business model, 13Input, 16
Business processes, 11Internet, 21
Complementary assets, 27Intranets, 21
Computer hardware, 20Knowledge workers, 18
Computer literacy, 17Management information systems (MIS), 17 Computer software, 20Middle management, 18
Culture, 20Network, 21
Data, 15Networking and telecommunications technology, 20
Data management technology, 20Operational management, 18
Data workers, 18Organizational and management capital, 27
Digital firm, 11Output, 16
Extranets, 21Processing, 16
Feedback, 16Production or service workers, 18
Information, 15Senior management, 18
Information system, 15Sociotechnical view, 30
Information systems literacy, 17World Wide Web, 21
Information technology (IT), 15

Teaching Suggestions

You are probably meeting in the first class session to introduce yourself, the course, and to meet the students. It is good to get to the classroom early and meet the students as they come in. Learn a few names as the students enter.

After going over any requirements you may have for the course, try to give an overview of the course stressing that this is not a technical course. Usually, you can’t do enough to put non-technical types at ease.

The opening case, “The New Yankee Stadium Looks to the Future,” shows students that even the professional sports industry has embraced technology as a way to enhance customer value and increase the business’s competitive advantage. Students will start to become familiar with the idea that many different kinds of businesses have had to change the way they operate, even Major League Baseball teams. Not only does the technology in Yankee Stadium provide new interactive services to fans both inside and out of the Stadium, but it also provides stadium attendees with useful information such as news, weather, and traffic information. The entire system is designed to help increase customer service and, hopefully, team sales, by providing a new channel for interacting with fans and making it easier for them to purchase products and services. The...
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