front office terminologies
American Plan ( AP) - A billing arrangement under which room charges include the guestroom and three meals, Also called as full board / full pension.
European Plan (EP) - A billing arrangement under which meals are priced separately or room only plan
Modified American Plan (MAP) - A billing arrangement under which the daily rate is including room and two meals, generally Breakfast and dinner.
Continental Plan ( CP ) - One of the most common / preferred billing arrangement which includes room and continental breakfast.
Rack Rate - The published tariff for each room type / category in a hotel.
Registraion Card- A printed form for a registration record, In most countries the guest's gignature on a registration card is required by law.
Reservation Status - An indicator of a room's long term availability for assignment.
Room Rate - The price a hotel charges for overnight accomodations.
Skipper - A guest who leaves with no intention of paying for the room.
Scanty Baggage - A guest who checks in to the hotel with very less or no luggage.
Walk -in - A guest who arrives at a hotel without a reservation.
Walking - Turning away a guest who has a reservation because of a lack of room availability.
Due outs - Guests expected to check out on a given day who have not yet done so.
Credit limit / house limit - A limit assigned by the hotel to guest or company accounts.
Upselling - A sales technique whereby a guest is offered a more expensive room than what he or she reserved or orginally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.
Block - An agreed-upon number of rooms set aside for members of a group planning to stay in a hotel.
Book - To sell or reserve rooms ahead of time.
Confirmation Number - A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.
Cut-off date - The date agreed upon between a group and a hotel after which
European Plan (EP) - A billing arrangement under which meals are priced separately or room only plan
Modified American Plan (MAP) - A billing arrangement under which the daily rate is including room and two meals, generally Breakfast and dinner.
Continental Plan ( CP ) - One of the most common / preferred billing arrangement which includes room and continental breakfast.
Rack Rate - The published tariff for each room type / category in a hotel.
Registraion Card- A printed form for a registration record, In most countries the guest's gignature on a registration card is required by law.
Reservation Status - An indicator of a room's long term availability for assignment.
Room Rate - The price a hotel charges for overnight accomodations.
Skipper - A guest who leaves with no intention of paying for the room.
Scanty Baggage - A guest who checks in to the hotel with very less or no luggage.
Walk -in - A guest who arrives at a hotel without a reservation.
Walking - Turning away a guest who has a reservation because of a lack of room availability.
Due outs - Guests expected to check out on a given day who have not yet done so.
Credit limit / house limit - A limit assigned by the hotel to guest or company accounts.
Upselling - A sales technique whereby a guest is offered a more expensive room than what he or she reserved or orginally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.
Block - An agreed-upon number of rooms set aside for members of a group planning to stay in a hotel.
Book - To sell or reserve rooms ahead of time.
Confirmation Number - A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.
Cut-off date - The date agreed upon between a group and a hotel after which