Final Exam Paper

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INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
END-OF-SEMESTER EXAMINATION
SEMESTER 1, 2009/2010SESSION
KULLIYYAH OF ECONOMICS AND MANAGEMENT SCIENCES
Programme : ENMS/BBA/BECS/BACC/BIT/HS Level of Study : 1-4
Time : 9:00 a.m – 12:00 noon Date : 11 Nov 2009
Duration : 3 Hr(s) 0 Min(s)
Course Code : MGT 2010 Section(s) : 1
Course Title : Principles and Practice of Management
(This Examination Paper Consists of 14 Printed Pages Including A Cover Page With 3 parts) INSTRUCTION(S) TO CANDIDATES:
DO NOT OPEN UNTIL YOU ARE ASKED TO DO SO
1. PART A: Multiple Choice Questions (50 marks)
Answer ALL questions in the answer sheet provided.
2. PART B: Essay (30 marks)
Answer any THREE out of the four essays below in the answer booklet provided. 3. PART C: Case (20 marks)
Answer ALL questions in the answer booklet provided.
Any form of cheating or attempt to cheat is a serious offence which may lead to dismissal.
APPROVED BY:
EMERITUS PROF. DR. MOHAMED SULAIMAN
Head, Department of Business Administration
Kulliyyah of Economics and Management Sciences
SET 1
2
PART A: Multiple Choice Questions (50 marks)
Answer ALL questions in the answer sheet provided.
1. Which of the following situational descriptions does not describe one of the four major opportunities for developing sustainable competitive advantage that are identified in the text?
A. Sustainable competitive advantage occurs where strategy drives an emphasis on operating and/or product or service quality.
B. Sustainable competitive advantage occurs where strategy drives an emphasis on innovation and speed of delivery to market for new ideas.
C. Sustainable competitive advantage occurs where strategy drives an emphasis on securing high quality human resources.
D. Sustainable competitive advantage occurs where strategy drives an emphasis on creating a market stronghold that is protected from entry by others. E. Sustainable competitive advantage occurs where strategy drives an emphasis on investments and/or loss sustainment that competitors can’t match. 2. A comprehensive plan of action that identifies long-term direction for an organization and guides resource utilization to accomplish an organization’s goals with sustainable competitive advantage is known as the __________.

A. Operating philosophy.
B. Strategy.
C. Planning objectives.
D. Operating objectives.
E. Official objectives.
3. __________ directs the organization as a whole toward sustainable competitive advantage.
A. Vision.
B. Corporate strategy.
C. Mission.
D. Business strategy.
E. Functional strategy.
4. __________ focuses on the strategic question: “In what industries and markets should we compete?”
A. Environmental strategy.
B. Functional strategy.
C. Competitive strategy.
D. Business strategy.
E. Corporate strategy.
SET 1
3
5. A good mission statement should incorporate all of the following elements EXCEPT: A. The products/services the firm intends to provide.
B. The location in which the firm intends to operate.
C. The underlying corporate philosophy.
D. The customers the firm will serve.
E. The nature of the competitive environment.
6. Organizational culture refers to __________.
A. A culture in which corporations dominate other social institutions. B. The predominant value system for an organization as a whole. C. The process by which managerial values are transferred to society as a whole. D. The value system of top management.

E. A term used by academicians to describe a capitalist society. 7. __________ direct activities toward key and specific performance results. A. Corporate objectives.
B. Official objectives.
C. Strategic objectives.
D. Operating objectives.
E. Planning objectives.
8. Given a clear mission, core values, objectives and strategy, __________ begins the process of implementation by clarifying jobs and working relationships. A. Planning.
B. Controlling.
C. Organizing.
D. Coordinating.
E. Leading.
9. Any organization structure should...
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