Concepts of Management Study Guide Ch. 12,14,16
Concepts of Management Last Exam!
Chapter 12 Motivating Employees
Motivation- the psychological processes that arouse and direct goal-directed behavior. We all have needs some are filled some are not. Those that are not as managers/leaders we must fill them.
Give out rewards 2 types
#1)Extrinsic- think “EX” for EXternal these are things such as raises, new company car, new bigger office etc. Receive from OTHERS for a particular task
#2)Intrinsic- these are INternal such as job satisfaction, a sense of pride and/or accomplishment. Receive from the particular task itself
Everyone is different figure out what works and use the motivation that works best for the INDIVIDUAL!
Hierarchy of needs theory- goal is to move everyone up the hierarchy, but must start at base and fill each need before moving up hierarchy.
ERG Theory- assumes that there are 3 basic needs
Existence: for physiological & material well being
Relatedness: having substantial relationships with people we care about
Growth: desire to grow as human beings to fullest potential
*****what is is important as with the ERG theory the manager/leader can fill the needs or MORE THAN ONE AT A TIME LIKE THE HIERARCHY OF NEEDS!
Acquired Needs Theory: Achievement, Affiliation, Power
What is important here is that there needs to be a WELL BALANCED relationship between the 3 no one more than other you get people such as control freaks etc. You want BALANCE!
2 Factor Theory- there are two factors
#1) Dissatisfaction: aka Hygiene factors; EXTRINSIC(see 1st bullets of guide)
#2) Satisfaction: INTRINSIC FACTORS
What is important is that there are two steps; Step 1: eliminate the dissatisfaction Step 2 then you can truly motivate someone with satisfaction factors.
Equity Theory: this focuses on the perceptions that employees have on OTHER EMPLOYEES(i.e. John) not the boss or company other employees.
What is important is that you must change their perception ex: “Am I fair to you? Yes is the company
Chapter 12 Motivating Employees
Motivation- the psychological processes that arouse and direct goal-directed behavior. We all have needs some are filled some are not. Those that are not as managers/leaders we must fill them.
Give out rewards 2 types
#1)Extrinsic- think “EX” for EXternal these are things such as raises, new company car, new bigger office etc. Receive from OTHERS for a particular task
#2)Intrinsic- these are INternal such as job satisfaction, a sense of pride and/or accomplishment. Receive from the particular task itself
Everyone is different figure out what works and use the motivation that works best for the INDIVIDUAL!
Hierarchy of needs theory- goal is to move everyone up the hierarchy, but must start at base and fill each need before moving up hierarchy.
ERG Theory- assumes that there are 3 basic needs
Existence: for physiological & material well being
Relatedness: having substantial relationships with people we care about
Growth: desire to grow as human beings to fullest potential
*****what is is important as with the ERG theory the manager/leader can fill the needs or MORE THAN ONE AT A TIME LIKE THE HIERARCHY OF NEEDS!
Acquired Needs Theory: Achievement, Affiliation, Power
What is important here is that there needs to be a WELL BALANCED relationship between the 3 no one more than other you get people such as control freaks etc. You want BALANCE!
2 Factor Theory- there are two factors
#1) Dissatisfaction: aka Hygiene factors; EXTRINSIC(see 1st bullets of guide)
#2) Satisfaction: INTRINSIC FACTORS
What is important is that there are two steps; Step 1: eliminate the dissatisfaction Step 2 then you can truly motivate someone with satisfaction factors.
Equity Theory: this focuses on the perceptions that employees have on OTHER EMPLOYEES(i.e. John) not the boss or company other employees.
What is important is that you must change their perception ex: “Am I fair to you? Yes is the company