Bpo Industry in Inida
BPO Industry in India – A Report
Posted on January 10, 2013 Written by Webmaster Leave a Comment
India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage, economy of scale, superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root in India in the mid-90s has grown in leaps and bounds ever since.
What exactly is Business Process Outsourcing?
Business Process Outsourcing refers to outsourcing of business processes to an extener BPO service provider. A BPO service provider is one who manages and administers business for some other company. The BPO industry focuses on improving the business by applying new technology or implementing the existing technologies in a more efficient manner.
Services Offered by BPO Companies
There are a number of services offered by BPO companies such as technical support, telemarketing, customer services, insurance processing, data conversion services, formprocessing services, online research, bookkeeping and accounting services, online research etc.
Some call centers offer full time inbound/outbound service which offers to answer customers’ queries via phone, email or chat.
The BPO industry also has companies that offer technical support services like product support, trouble shooting, utility support for computer software, hardware and peripherals.
Creating interest for client’s services and products and talking to potential customers form a part of telemarketing services offered.
The sector also undertakes IT help desk services like technical problem resolution, performing remote diagnostics, answering product usage queries etc.
BPO companies also undertake jobs like data entry from yellow pages, websites, printed documents, business cards, receipts, bills,
Posted on January 10, 2013 Written by Webmaster Leave a Comment
India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage, economy of scale, superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root in India in the mid-90s has grown in leaps and bounds ever since.
What exactly is Business Process Outsourcing?
Business Process Outsourcing refers to outsourcing of business processes to an extener BPO service provider. A BPO service provider is one who manages and administers business for some other company. The BPO industry focuses on improving the business by applying new technology or implementing the existing technologies in a more efficient manner.
Services Offered by BPO Companies
There are a number of services offered by BPO companies such as technical support, telemarketing, customer services, insurance processing, data conversion services, formprocessing services, online research, bookkeeping and accounting services, online research etc.
Some call centers offer full time inbound/outbound service which offers to answer customers’ queries via phone, email or chat.
The BPO industry also has companies that offer technical support services like product support, trouble shooting, utility support for computer software, hardware and peripherals.
Creating interest for client’s services and products and talking to potential customers form a part of telemarketing services offered.
The sector also undertakes IT help desk services like technical problem resolution, performing remote diagnostics, answering product usage queries etc.
BPO companies also undertake jobs like data entry from yellow pages, websites, printed documents, business cards, receipts, bills,