A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
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administration of medicines‚ and classifies medicines into the following groups. 1. Prescription-only medicines (POM) which can only be obtained on prescription‚ prescribed by an authorised health professional‚ such as a doctor‚ specialist trained nurse or dentist. These must be prescribed by a qualified health practitioner and include medicines that are brought under the supervision of a pharmacist‚ such as anti-biotics. 2. Over the counter medicines‚ which are broken down into the following
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PRINCIPLES FOR IMPLEMENTING DUTY OF CARE IN HEALTH‚ SOCIAL CARE OR CHILDREN`S AND YOUNG PEOPLE`S SETTINGS UNIT: SHC34 EXPLAIN WHAT IT MEANS TO HAVE A DUTY OF CARE IN YOUR OWN WORK ROLE I and my employers have a “Duty of Care” when delivering services to the individuals in our care. We must follow the General Social Care Council’s (GSCC) Codes of Practice‚ our organisational policies and procedures and also Legislations and Acts‚ all of which set out the standards I am to follow. The GSCC regulates
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emotion and behaviour depending on the type of relationship and who it is with. In Health and Social Care you have the opportunity to form supportive relationships with service users. You have to understand the impact that you have on other people and make sure that this works so that you can fulfil your role and responsibilities. it is vital that you are able to form supportive relationships with service users to build trust as well as build relationships with their families. It is also vital that
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It is your role and responsibility to ensure that all staff promote equality‚ diversity and inclusion‚ whether dealing with service users directly or indirectly. This can be done in the following ways: Dignity and respect – respect individual’s need for privacy and dignity in the way that service is provided and the way that information is handled. Treat service users with tolerance and have a non-judgemental attitude Information and Communication – providing information in different formats
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Effective communication happens when the right method is used to send a message‚ so it can be received and understood. Health and social care practitioners need to know about a range of communication methods. They should also be skilled at identifying the communication and language needs‚ wishes and preferences of the people with whom they work and interact. Health and social care settings are used by people from a diverse range of backgrounds who will want to communicate in different ways. Finding
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Conference on Mobile Business A Model to Identify the Dimensions of Mobile Service Quality Christos K. Georgiadis Emmanouil Stiakakis Department of Applied Informatics University of Macedonia Thessaloniki‚ Greece stiakakis@uom.gr Department of Applied Informatics University of Macedonia Thessaloniki‚ Greece geor@uom.gr Abstract—The aim of this paper is to identify the dimensions of mobile service (m-service) quality. Based on the literature review and intervening to specific theoretical
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PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be‚ but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures. We all have different ways of thinking
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Appendix 2 SERVICE QUALITY QUESTIONNAIRE This is a questionnaire intended for disabled students of a Higher Education institution: University The questionnaire comprises three parts (A to C). Part A - a single question on your level of satisfaction with the overall services Part B - a set of 26 statements on your assessment of the quality of services delivered within your university‚ compared with the service level of an excellent university Part C - four questions: one on overall
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Individual Rights in Health and Social Care Assessor Tracey Simpson Date issued 16/09/14 Hand in deadline Duration (approx) 6 hours Qualification covered BTEC First Diploma in Health and Social Care Units covered Unit 8: Individual Rights in Health and Social Care Learning aims covered Learning Aim A: Investigate the rights of individuals using health and social care services Learning Aim B: Examine the responsibilities of employers and employees in upholding service users’ rights in health
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