SHC34-3.1 Describe how to respond to Complaints In all settings you work in‚ there will come a time when a situation may arise and as a practitioner‚ you will have to respond to a complaint‚ either made by a parent‚ carer or a colleague and the complaint made can be about you‚ something you have done or a colleague you work with. As a practitioner‚ it is very important that one knows how to professionally respond and react to complaints made in the work setting and one of the first things to do
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3.3) Propose improvements to communication systems for partnership working All systems of communication will have its pros and cons and can have room for change or improvement to meet fluctuating needs of service users. A manager should always try and propose improvements to systems and encourage their staff/team to provide ideas on how to better a system. The proposals can be derived from personal experience‚ staff feedback‚ service user’s feedback‚ requirements from local authorities‚ requirements/prompts
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QCF TINA MORGAN Unit 33 understand physical disability 1 understand the importance of differing between the individual and the disability 1.1 Explain the importance of recognising the centrality of the individual rather than the disability. It is important because each person deserves respect and each person has their own individual needs. Not every person is the same‚ and treating a person in the exact same way . 1.2 explain the importance of an assessment being person centred Helps to
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QCF Level 5 Leadership in Health & Social Care and CYPS Unit 1: Use and develop systems that promote communication THIS WORKSHEET IS NOT TO BE COMPLETED IF YOU HAVE COMPLETED THE KNOWLEDGE TEST FOR THIS UNIT! 1. Talk about all the different groups of people that you have to communicate with in your line of work. Discuss the different ways that you communicate with them*‚ how you ensure confidentiality (if necessary) and how you ensure that the methods you use are suitable for their particular needs
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privacy‚ individuality‚ independence‚ dignity‚ respect‚ promote empowerment‚ equality of care‚ confidentiality and their wishes and needs. The way in which we show diversity and except other individuals differences can be shown in the following. Complaints procedure (readily available)‚ Consultation/participation (individuals have the right and are
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To: donald@fancymail.co.uk From: info@tivoli.dk Subject: I feel sorry to hear that your family trip to Tivoli turned out to be a disappointing one. It is true that only 11 of the 24 various entertainment rides were running on that day unfortunately due to the technical failures of the machines. By further checking the entertainment rides we found that we could not risk using the machine that day and had to change some parts for the machine to run again. We couldnot inform at the entrance
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Unit 1: Understand Child and Young Person Development Unit code: CYP Core 3.1 Unit reference number: L/601/1693 QCF level: 3 Credit value: 4 1.1 Explain the sequence and rate of each aspect of development from birth – 19 years The sequence of development of a child and young person is divided into five different aspects. They include: Physical‚ social‚ communication‚ intellectual and cognitive‚ emotional and behavioural and moral development. Since every child develops at a different
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Learner Performance Evidence Record For Holistic Assessment Of Units Use this form to record details of activities (tick as appropriate) Observation by your Assessor Seen by a Witness Observation by Expert Witness Professional Discussion Self-reflective Account Assessor Statement of Work Product Your assessor may wish to ask you some questions relating to this activity. Ensure that they are recorded and remember to sign and date the bottom of these sheets. Learner Name:
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Unit 4222-616 Administer medication to individuals‚ and monitor the effects (ASM 34) Outcome 1 Understand legislation‚ policy and procedures relevant to the administration of medication 1. In the workplace there is a generic Medication Management Policy and Procedures for Adult Services (Issue 10‚ 2012) document. This is kept to hand in a locked cupboard‚ readily available to read. It requires that all Healthcare Staff are given mandatory training and refreshers are provided. Legislation
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Unit 301 Outcome 1: understand why effective communication is important in work setting. 1.1 Identify the different reasons people communicate Different reasons people communicate is to engage in conversation‚ to make a point‚ to explain a reason a point or a command and to receive important information. 1.2 Explain how communication affects relationships in work setting. Communication can affect relationships in a variety of ways‚ one way it can affect relationships is for example
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