qcf level 3 unit 301

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Unit 301

Outcome 1: understand why effective communication is important in work setting.

1.1 Identify the different reasons people communicate

Different reasons people communicate is to engage in conversation, to make a point, to explain a reason a point or a command and to receive important information.

1.2 Explain how communication affects relationships in work setting.

Communication can affect relationships in a variety of ways, one way it can affect relationships is for example if the person on the receiving end has a hearing impairment which they may or may not know about depending on the severity of the impairment. Another way could be a language barrier which would then make the person trying to get there point across frustratingly difficult. One other way could be the person talking or listening could have a learning difficulty and may not understand how to either explain their point or take in the point being made.

Outcome 2: meet the communication and language needs, wishes and preferences of individuals.

2.1 demonstrate how to establish the communication and language needs, wishes and preferences of individuals.

Everyone has a slightly different style of communicating this is one of the things that make every individual unique.
As we know communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others.
In a way it is our job to ensure that we find ways of communicating language needs, preferences can be quite wide ranging, someone may require an interpreter or signer or someone else may need communication to take place in a quite environment. When you meet an individual for the first time, it is important to establish how you will communicate and how they, and you, would like to be addressed. A good way to start is to introduce yourself and explain why you are there using a few simple words. If the

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