The Manager Spots 26 Addison Road Marlow Buckinghamshire SS4 4HT Dear sir/madam I am writing to complain about the unacceptable treatment that my family and I received in your restaurant. My family organized for us all to go to Spots for a birthday meal on 2 August 2009. A friend of ours had recommended it‚ so we were really looking forward to celebrate my birthday party in Spots. Unfortunately‚ the reality failed to live up to an expectations. First of all‚ we had to wait for
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Chipotle Mexican Grill has emphasized on their customers and are not afraid to remain sincere and acknowledge their errors‚ even when they are losing revenue. Last year Chipotle went through a crisis where they force the chains to close serval of restaurants due to a norovirus outbreak. Other food-borne illness cases were also related with Chipotle restaurants that includes E.coli‚ and salmonella. As a consequence‚ the company is under investigation. Also their sales and stocks have decline because
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INTRODUCTION : A restaurant is an establishment which prepares and serves food and drinks to customers in return for money‚ either paid before the meal‚ after the meal‚ or with a running tab. Meals are generally served and eaten on premises‚ but many restaurants also offer take-out and food delivery services. Restaurants vary greatly in appearance and offerings‚ including a wide variety of the main chef’s cuisines and service models. While inns and taverns were known from antiquity‚ these were
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RESTAURANT SERVICE BASICS Serving means to be useful. The working life is full of market segments‚ products and service providers. Service providers are people who every day make use of their ability to relate to people‚ proper handling of vocabulary and perseverance. Service providers do not handle a physical product; they are people selling experiences and creating memorable moments for the client. This is the case of the servers who‚ despite being the intermediaries between the kitchen and
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Restaurant Operation Management EXECUTIVE SUMMARY This project is about us being hired as a restaurant manager of a new American ethnic restaurant. It has a seating capacity of 80‚ which it serves mainly American cuisine accompanied with various types of alcohol and non-alcoholic beverages. The operation time is from 11am – 1am and our target market would consist of 50% local and 50% tourist. As restaurant manager‚ we are assigned to produce a proposal for this upcoming restaurant which will
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Speciality restaurant with a 20 seat lounge. We focus on our New Italian menu with a touch of an Asian influence. The location of this new restaurant would be in the heart of the city‚ rapidly expanding‚ which is the hot spot for the niche youngsters‚ lot of businessmen‚ and also is the junction for the tourists.So‚ the main target market segment of this Speciality restaurant are those who has discretionary for niche youngsters.The combination of these elements will provide our restaurant with a year-round
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Study Questions 1) How do customers judge the quality of a restaurant? * By friendly and enjoyable staff ‚ helpful and knowledgeable people about the products and services they provide. * By restaurant healthy and menu well presented. * Freshness of the goods used by customers which served in restaurant. 2) Indicate how and why each of these factors is important to the successful operation of a restaurant : * Customer satisfaction: What products/services do customers
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Introduction The restaurant is a speciality fish lover’s paradise keeping in mind about the people obsessed about various fish oriented dishes in Kolkata. This is the first time any restaurant is taking an initiative to open a restaurant‚ which will only deal with different items of fish for this fish-loving city. There will be many other side dishes‚ which will enhance the flavour of the cuisine. The restaurant will cater to 30 covers‚ which have a market of corporate‚ family‚ and college clientele
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February 11‚ 2013 My Favorite Restaurant I always enjoyed eating out. Probably because it means I do not have to cook! My mother always told me that it’s healthier for the family to eat home cooked meals. I actually like cooking‚ but sometimes it can be a burden. When the wonderful time comes to go and eat out my number one favorite place to go is the Chipotle Mexican Grill Restaurant. It is the best restaurant ever‚ no questions asked. This restaurant just makes me happy to even talk
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Competitive Restaurants 4 Step 2: Composite Growth Rate of Demand from the Various Markets 4 Step 3: Future Seats Demand Year by Year 5 Step 4: Future Supply of Seats Required 5 Pro Forma Income Statement 6 Breakeven Point Analysis 7 Capital Investment 7 Reference 8 Informative Analysis Front Matter This feasibility study is to provide informative and financial analysis for Charlie‚ who is willing to open his second restaurant‚ which is similar
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