Identify and discuss the significance and relevance of minimizing Quality Gaps in developing a positive Service Culture and meeting and exceeding Customer expectations of Good service. Many customers‚ independent of industry‚ have expectations of the service they want to receive. The rank of their expectations depends on earlier encounters and experience. Providing good service to your customers is essential to a successful business future. Companies within different industries‚ particularly
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should any gaps arise between the elements‚ in the long run‚ they could lead to unfavourable consequences in the organisation. To determine the possibility of such problems‚ a perception gap would be looked at. Berry and Parasuraman (1991)‚ developed a GAP model and demonstrated that a customer who visits an organisation expecting to get certain quality of service basing on previous dealings or because of advertising may be disappointed by the outcome. This was said to arise due to gaps caused by
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Identify the dominant international economic factors responsible for the North-South gap‚ then list one positive example and one negative example of how international organizations impact the gap. The North South gap relates to the economic and social pattern differences of the economically developed countries‚ known as the North‚ and the less developed countries‚ called the South. The North and South represent two economic spheres that divide the world. Their economic circumstances range
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Yet‚ women continue to earn significantly less than men in their careers. The wage gap is the ratio earnings of women and men within the economy as a whole. Sociologists have studied that the persistence of the wage gap over time plays in the role of discrimination. Is there discrimination within the workplace? An estimate of 38% wage gap still remains unexplained when factors reasonably thought to affect the gap are controlled for: hiring‚ firing‚ promotions‚
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Subway Introduction Subway is the largest restaurant franchise in the United States. The Subway chain has been established for about 38 years and it has reached number one in increased percent sales and consumer awareness over time. Subway ’s accomplishments are mainly due to its brand awareness‚ product image and diversity in the fast food industry. However‚ in the presence of strong competitive pressure from its rivals‚ Subway has to make some strategic changes in order to prosper in the
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Nowadays‚ the gap between the city and the countryside becomes more and more overt‚ which arouses colossal concerns. To understand the solution‚ let’s take a closer look at the causes of the gap at first. The main reason of the gap is the unequal investment between city and rural area. China is a typical example. While more and more money is being invested to the coastal areas and big cities‚ such as Beijing and Shanghai‚ the lack of investment barriers greatly the society development of rural
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Overcoming the Knowing-Doing Gap The knowing-doing gap occurs when knowledge is acquired but is not put into action. There are three steps that can be taken to fix the knowing-doing gap. First‚ the organization must determine the size of their knowing-doing gap by finding out which barriers exist. Pfeffer & Sutton have come up with solutions to overcome these barriers to action. Next‚ the knowledge bridge should be created and implemented. Thirdly‚ the action learning process needs to be
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The achievement gap is the tested difference of performance between minorities and their counterpart on standardize test such as the SAT and rates of educational attainment. One central factor to the achievement gap is the belief in the black inferiority myth it most clearly affect the correcting of the achievement gap and was a huge part of creating the original gap. “If we are going to have this public conversation about African American student achievement‚ it will inevitable become a conversation
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Over the past couple of decades the gap between the rich and the poor keeps widening. CEO’s and presidents of major corporations are able to enjoy their millions and millions of dollars in pay and bonuses‚ while the lower class families and workers are struggling to pay their bills or to buy groceries for their families. We live in Canada‚ one the world’s wealthiest nations‚ but 18% of employed Canadians are making less than $17‚000 a year; that is 1 in 5 employed Canadians earning below the poverty
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The negative affect of taking gap year If you have just graduated from high school or collage you may be considering taking a gap year. Gap year means taking a time off from emotional‚ mental and physical state before getting back to studies. Students can travel during their gap year and experience and learn‚ to search for what they want before moving to the next level in their academic career. However‚ a gap year may have some negative aspects that will affect students‚ such as slacking off
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