A. Introduction Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from comparing a products’ outcome to his/her expectations. If the performance falls short of expectations‚ the employee is dissatisfied and if it matches the expectations‚ the employee is satisfied. A high satisfaction implies improvement in efficiency and performance doing work or service. The process is however‚ more
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|Training of employees takes place after orientation takes place. Training is the process of enhancing the skills‚ capabilities and | |knowledge of employees for doing a particular job. Training process moulds the thinking of employees and leads to
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A STUDY ON EMPLOYEE WELFARE AND SATISFACTION: Employee satisfaction is supremely important in an organization because it is what productivity depends on. If your employees are satisfied they would produce superior quality performance in optimal time and lead to growing profits. Satisfied employees are also more likely to be creative and innovative and come up with breakthroughs that allows a company to grow and change positively with time and changing market conditions Employee welfare
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Kong Island Shangri-La | 2011 Lobby Lounge Report | Submitted to: The Board of Directors | Lobby Lounge Management Team 12/5/2011 | Recruiting Employees 1. Introduction It is critical for every organisation to attract and retain the right employees in order for success. Recruiting the most suitable person for the job involves an efficient usage of a value proposition of the employer and the employer’s brand. As Anon states‚ “People may be an organisation’s biggest asset-but
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CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK By Mahamudur Rahman ID: 0830121 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration (BBA) INDEPENDENT UNIVERSITY‚ BANGLADESH April‚ 2012 CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION
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The impact of diversity programs on job satisfaction from the employee’s perspective: An empirical examination. Mary White-Burt Argosy University The impact of diversity programs on job satisfaction from the employee’s perspective: An empirical examination. Over the past few decades the buzz word for many organizations has been diversity. The term is not limited to one industry or country. The literature that was obtained specifically impacted the federal government‚ education system and
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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Chapter 12: Human Resource Management A Manager’s Challenge: Happy Employees Provide Exceptional Service at Zappos Points from the case | Interpretation | How can managers ensure that employees will provide excellent service and be happy doing so? | The actions that top‚ middle‚ and first lines managers take to measure their non-managerial employees can give a good performance in their job and in a happy and willing situation. | Zappos * founded in 1999 as a struggling online shoe shop
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preparation of this report. Date: Place: Bhubaneswar. DECLARATION I‚ ………….do hereby declare that the project entitled “A Project Report On Employee Satisfaction Of NALCO” is the result of 45days summer training done in NALCO‚ BBSR. This report is submitted by me for partial fulfillment Bachelors Degree of Business Administration Program (2010-2013) of ……….. Berhampur University. This is to further
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person whom I Interview is Bill Gay. Bill told me a person who had a tremendous impact as him as a leader. I’ve also asked Bill about what was the most important act important to be a leader. Would be Bill encourage creative thinking for his employees. Bill’s first job was at the YMCA where he learned all his leadership. Another work place is at the police department‚ then the MTA (Metropolitan Transportation Authority). Lastly he did volunteer work at a graffiti removal. His relation to his daughter was
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