Factors Influencing Consumer Buying Behaviour of Luxury Branded Goods KHOR ENG TATT Research report in partial fulfillment of the requirements for the degree of Online Master of Business Administration UNIVERSITI SAINS MALAYSIA 2010 ACKNOWLEDGEMENT First and foremost‚ I would like to thank my supervisor Dr Nabsiah Abdul Wahid for her relentless support‚ advice and guidance throughout the entire preparations of this dissertation. Not to forget my co-supervisor Dr Maliga Marimuthu
Premium Branding Brand Brand management
Financial Management Unit 15 Unit 15 Structure 15.1 Introduction 15.2 Traditional Approach 15.3 Dividend Relevance Model 15.3.1 15.3.2 Walter Model Gordon’s Dividend Capitalization Model Dividend Decision 15.4 Dividend Irrelevance Theory: Miller and Modigliani Model 15.5 Stability of Dividends 15.6 Forms of Dividends 15.7 Stock Split 15.8 Summary Terminal Questions Answers to SAQs and TQs 15.1 Introduction Dividends are that portion of a firm’s net earnings paid to the shareholders
Premium Dividend yield Stock market P/E ratio
1. Abstract This white paper explores the Return on Investment (ROI) attributable to Customer Relationship Management (CRM) systems. It provides a discussion of the potential returns from such a system. Any organization attempting to analyze the ROI from a CRM solution must first complete a Situation Analysis (SA) to understand where the ROI may come from‚ as the sources of benefits relating to ROI vary from one organization to the next. Sources of ROI attributable to a CRM implementation arise
Premium Customer relationship management Sales Marketing
CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK By Mahamudur Rahman ID: 0830121 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration (BBA) INDEPENDENT UNIVERSITY‚ BANGLADESH April‚ 2012 CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION
Premium Bank Retail banking Online banking
Macbeth Essay (rewrite) Throughout Shakespeare’s play Macbeth‚ the main character Macbeth seems to make many unjustified and irrational decisions. These decisions may make him seem like an evil and unfair character‚ but if you read the story deeply and thoroughly‚ it is almost always someone else’s decision to do something bad‚ but Macbeth always comes off looking like the bad guy. Mainly the people that influenced him the most would be the three witches and Lady Macbeth. Although‚ I think that
Premium Macbeth
Intentions and Attitudinal Loyalty ABSTRACT The positive effect of customer satisfaction on repurchase intentions and attitudinal loyalty has been shown in numerous studies. The effect of switching barriers on these variables‚ however‚ have been subject to much less attention from researchers. In this study we propose that switching barriers can be seen as either positive or negative‚ and we examine their effects on customer satisfaction‚ repurchase intentions and attitudinal loyalty. A LISREL
Premium Barriers to entry Interpersonal relationship Scientific method
Group Project Title: Effective Customer Relationship Management—Customer Loyalty Program Class Group: Thursday‚ SEM004 16:30—17:30 Group Member: Leung Mei Wun‚ May (10626919D) Ngan Ho Shan‚ Iris (10571756D) Poon Wing Lam‚ Yvonne (10627025D) Wan Wing Tung‚ Yuki (10542306D) Wu Kit Wing Ophelia (10504166D) Date of submission: Total no. of words: 2nd December‚ 2010 3‚491 words 1 Content Introduction & Background Objectives Importance of Effective Customer Relationship Management Why Hilton
Premium Loyalty program Hotel Hilton Worldwide
ECO 527 | The MBA Decision | Case 1 | Group 4 | | | | 1. How does Ben’s age affect his decision to get an MBA? We assume that both MBA program start at the beginning of the year‚ now is the beginning of the year at his age of 28 and he can enroll both program now. The following summary table shows the information he can use to make the decision. Option | Dewey and Louis | Ritter College ‚Wilton Univ (2 year program) | Mount Perry College (1 year program) | Tuition
Premium Net present value Money Time value of money
1. Introduction of the assignment Customer relationship management (CRM) is the process of acquiring‚ retaining & growing profitable customers and a comprehensive approach for expanding customer relationship. There are different between Marketing and CRM. Marketing is a process in selling of product meanwhile CRM is a multifaceted process‚ which is intended to allow business organization to better anticipate and match customer needs and desire. As long as people are doing the buying‚ people
Premium Customer relationship management Malaysia Airlines Singapore Airlines
03 Customer expectations of service L EARNING O BJECTIVES This chapter’s objectives are to: 1 Recognize that customers hold different types of expectations for service performance. 2 Discuss the sources of customer expectations of service‚ including those that are controllable and uncontrollable by marketers. 3 Acknowledge that the types and sources of expectations are similar for end consumers and business customers‚ for pure service and product-related service‚ for experienced customers and
Premium Service system Customer service Service