FUNCTIONS ANALYSIS CHART |Context and details of how language will be presented | |Using Mini-situation: "you are coming home by bus. The window is closed and you feel that it’s too hot. You want to open the window and you don’t know the one sitting next to you so you feel it’s impolite if you open it without asking
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Three post-Hurricane Katrina disaster planning lessons learned: have a prepared evacuation plan for the city‚ do not delay aid‚ and a lack of resources imposes greater difficulties of rebuilding. The mandatory evacuation call was late and not fully supported—many people did not have a way to leave the city‚ as many people were dependent on public transportation. Could have neighboring buses come in earlier and brought people to safety? I think the Mayor later got criticized for not using school buses
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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President Thomas Jefferson and the two captains knew there would be thousands of difficulties in the journeys‚ so they prepared very carefully for it. Thirty volunteers participated in training at camp Dubois where were near present-day Illinois‚ while their captain‚ Lewis leant about medicinal cures under Benjamin Rush. Finally‚ at four p.m. on May 14‚ 1804‚ the corps of discovery departed from camp Dubois. At the end of the first year‚ except the death of sergeant Charles Floyd on August 20‚the
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Chapter 3 Quantitative media measurements In the last chapter‚ we outline the process of media planning. When a media planner has made decisions on reach‚ frequency and continuity‚ s-he will proceed to select media and media vehicles. To measure the media performance of a media plan‚ we will approach it in both qualitative and quantitative ways. Qualitative factors refer to the general characteristics of the media that are often subjective‚ such as intrusiveness‚ demonstration power‚ sound
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Download Services Introduction In computer networks‚ the term “download” means to receive data (to your local system) from an external‚ remote system. Examples of such systems include FTP server and e-mail servers. It is implied that the data that is to be downloaded is going to be stored permanently. In many cases‚ users of download services use tools which are dedicated to the task of downloading‚ known as download managers. Download managers have various features‚ including the ability to
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Tourism Development Planning 6/27/2011 The assignment due on 8 July 2011 Prepared by: Khin Su Han Contents 3 . Introduction 3. Assessment criteria (1.1‚ 1.2 & 1.3) 8. Assessment criteria (2.1‚ 2.2 & 2.3) 13. Assessment criteria (3.1‚ 3.2 & 3.3) 17. Assessment criteria (4.1‚ 1.2 & 4.3) 21. Conclusion 21. Reference Introduction Any form of economic development requires to careful planning. It is not different in tourism development planning. It is a multi-sectors
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Cultural Difficulties Essay The definition of normal cause’s great controversy‚ especially with what society portrays it to be. With all the racial and cultural diversity the world has today‚ the American portrayal still lingers in Americans minds today. This idea of normal carries stereotypes and a lot of ignorance. Although cultures are different‚ they all come with a list of stereotypes. Naheed‚ a Muslim and Sheila‚ an Inuit‚ are no exception when it comes to discrimination toward their culture
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