Capital Goods INTRODUCTION: • Capital goods originally referred to the means of production. Individuals‚ organizations and governments use capital goods in the production of other goods or commodities. Capital goods include factories‚ machinery‚ tools‚ equipment‚ and various buildings which are used to produce other products for consumption. Capital goods‚ then‚ are products which are not produced for immediate consumption; rather‚ they are objects that are used to produce other goods and services
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18.2 Good or Service Mr. Gulash lived in Shelton‚ Connecticut. He wanted an above- ground swimming pool installed in his backyard. Gulash contacted Stylarama‚ Inc. (Stylarama)‚ a company specializing in the sale and construction of pools. The two parties entered into a contract that called for Stylarama to “ furnish all labor and materials to construct a Wavecrest brand pool‚ and furnish and install a pool with vinyl liners.” The total cost for materials and labor was $ 3‚690. There was no breakdown
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Classification of Products- Consumer and Industrial Consumer goods Convenience goods and services – candy‚ ATM services Shopping goods and services – clothing‚ car repair Specialty goods and services – houses‚ interior design Industrial goods Expense items – inventory‚ repair bills Capital items – computer servers‚ long-term maintenance contracts CONSUMER GOODS These are the goods which are purchased without further commercial processing by the consumers for household
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------------------------------------------------- What is Capital Goods? * Capital goods are the tools and machinaries used for producing consumer products. * They’re (usually) expensive‚ and they’re purchased for long-term use. * Raw materials are also needed for producing consumer goods (Biscuits‚ bread etc) but they are not capital goods. * Capital goods are also known as producer goods. ------------------------------------------------- Examples of Capital goods? * Heavy equipment (such as excavators
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods on time. AET transport takes pride in safety and compliance. They have mission to provide and improve their customer’s service. Mission statement:- Transportation Services mission is provide to safe‚ economical
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Sporting Goods Store Bill Thompson is the new manager of a retail sporting goods store in Vermont that is part of a national chain. Bill‚ who is 25 years old‚ has been working for the company for four years. Before his promotion he was the assistant manager for two years at a company store in Delaware. Last week he was briefly introduced to the employees by his boss‚ the regional manager. The profit performance of this store is below average for its location and Bill is looking forward to the
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CASE 4: Pauli’s Restaurant and Microbrewery Draft a response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have
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COMMON GOOD The common good is understood as the collection of social conditions that make it possible for each social group and all of their individual members to achieve their potential. It means that each social group must take account of the rights and aspirations of other groups‚ and of the well-being of the whole human family. The rights and duties of individuals and groups must be harmonized under the common good. The common good comprises the sum total of social conditions which allow
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could lead to major lawsuits and they did not want to deal with these ethical issues. In this paper‚ I will apply steps A through D of the Utility Test to this case and I will also apply the Common Good Test to this case as well. After comparing and contrasting the Utility Test with the Common Good Test‚ I will then determine which test is the most informative in terms of my evaluation of the case. Utility Test Steps in the Sole Remaining Supplier Case “For the utility test (or “Utilitarian
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Microeconomics Monopolies Paper Monopolies Good or Bad A monopoly is a single company that owns all or nearly all of the markets for a type of product or service. A monopoly is at the opposite end of the market structure. It is where there is no competition for goods or services and a company can freely charge a price or prevent market competition. Monopolies have three built in assumptions‚ one seller‚ no substitutes or competition‚ and extremely high barriers to entry. Examples of monopolies
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Introduction: The classification of goods (physical products) is essential to business because it provides a basis for determining the strategies needed to move them through the marketing system. The two main forms of classifications are consumer goods and industrial goods. We are interested in this paper to elaborate more on Consumer Goods Classification only. Consumer Goods: Consumer goods are defined as goods that are bought from retail stores for personal‚ family‚ or household use.
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BUS 200 Week 7 Assignment Strayer University How eBay Stays Connected to Its Community 1. What macro-barriers and micro-barriers might hinder successful communication between Meg Whitman and eBay users? What do you suggest she do to address these potential barriers? A macro-barrier that might hinder communication could be the constant need to learn new concepts which cut down on the time available. A way to address this barrier would be to train your personnel at different times leaving
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Of the characteristics common to good him Mike‚ what’s up listeners‚ which do you consider the most important in a customer service organization? 1.Patience A good customer service representative is able to remain patient. [ Often‚ customers will not have all the needed information to help address their problem‚ the problem may be a common one (when there is a manufacturing‚ or other service defect)‚ or the problem may even be the result of a customer’s own mistakes. In all of these cases‚ a little
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Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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REI REI is a sporting good company that specializes in quality outdoor gear. The company started in 1938 as a gear co-op‚ and has grown to include more than 3.5 million active members‚ which it serves through 30 stores‚ as well as catalog and Internet operations. REI has successfully built a competitive advantage through the four generic building blocks of efficiency‚ quality‚ innovation and customer responsiveness. REI has a distinct competitive advantage‚ relying on economy of scale to offer
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"luxury" is synonymous with "waste". And luxury goods in English is originated from Latin roots luxus‚ meaning is "strong reproductive capacity"‚ this kind of description also expresses the luxury of the characteristics of "too much and waste". But in the modern society‚ the meaning itself has completed the transformation from negative to neutral. At the book "luxury brand management‚" zhouyun‚ P.2010 gives a board definition to luxury goods‚ which is luxury goods as a hope‚ a dream. Because it is the hopes
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ECON 100A Public Goods and Coase theorem April 29-May 2 Part I Public Goods A good is a (pure) public good if once produced it meets two criteria: 1. Non-rival - A good is non-rival if consumption of additional units of the good involves zero social marginal costs of production. 2. Non-excludable - A good is non-excludable if it impossible‚ or very costly‚ to exclude individuals from benefiting from the good. Taking these two criteria we can categorize goods into four groups. Rival
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Private goods 1. A private good is a good or service which a person will be excluded from owning or using if they do not pay for it. If you do not pay for items like food‚ cars or clothes you will be excluded from using them. 2. Consumption is rival (or depletable)‚ and that they are excludable by price. If one person has the good or service‚ the benefits of it are not available to others‚ that is‚ it is rival or depletable. Individuals can only have the good or service if they pay for it‚ that
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Two categories of public goods are non-rival consumption goods and non-excludable goods. Discuss the similarities and differences between these two types of goods. If a good is non-rival in consumption‚ does that mean that it is also non-excludable? If a good is non-excludable‚ does that mean it is non-rival in consumption? Why might the market produce non-rival goods inefficiently? Why might the market produce non-excludable goods inefficiently? Answer: Public Goods have two characteristics-
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