service: know what your customers consider to be good customer service take the time to find out customers’ expectations follow up on both positive and negative feedback you receive ensure that you consider customer service in all aspects of your business continuously look for ways to improve the level of customer service you deliver. The following are some of the main elements of good customer service. Customer relationships To build good customer relationships you need to: greet customers
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TESCO Type – Tesco is one of the biggest Supermarket in the UK. It is not a local or a national business as they have shops all around the Europe. Tesco is a global business as it got stores in 14 countries across Asia‚ Europe and North America. Tesco belongs to the private sector which is run by private individuals or groups and is not under the government control. Tesco belongs to the tertiary sector because it provides goods and services to their customers. Purpose – Tesco’s main
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Unit 3 ‘Introduction to Marketing’ Unit 3 ‘Introduction to Marketing’ In this document you will find: information about Unit 3‚ an explanation of the work method‚ the assignments‚ a work schedule and a checklist. Aim and purpose The aim and purpose of this unit is to give learners an understanding of how marketing‚ research and planning and the marketing mix are used by organisations. Unit introduction Marketing is at the heart of every organization’s activity. Its importance is also growing
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Unit 1 – i Introduction to Marketing 1 About Me… b Professor Mark Runge markrunge.rmit@gmail.com k it@ il Cell # by request Office hours are by appointment 2 Class Structure The course will be structured as follows – I will lecture for the first part of class I will then assign discussion questions for groups to answer. You will have 20min to formulate your answers. You will then share these answers with the class. 3 Assessment Assignment 1: A
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Assignment 2 Health and Safety Legislation‚ policies and procedures in Health and Social Care Report re: The Sunshine Care Home ( this is not a real care home) The care home is for residential care of older people. Everyone is assessed before they join the home. Everyone is over 65 years of age and single. The majority of residents are able to walk a short distance unaided by using a walking aid. Two residents are wheel chair users. The Management of Health and Safety At Work Act 1996 This
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Assignment brief Qualification BTEC Level 3 Extended Diploma in Business (QCF) Unit number and title Unit 3: Introduction to Marketing Start date Deadline Assessor name Assignment title Purpose Know the role of marketing in the organisation Scenario Ongoing from first assignment. As part of the evaluation‚ you are now asked to select one of the companies previously investigated and investigate its use of marketing research. Task 1 Describe how marketing techniques are used to market products
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M1 Business Communication INTRODUCTION In P1 I talked about types of communications used by Asda and these are Verbal‚ written‚ on- screen. In this task I am going to show you the advantages and disadvantages of each type of communication referring it to my chosen company and that is Asda. ADVANTAGES OF VERBAL/ORAL Oral communication or speech is often the preferred medium to exchange information in in informal situations since it provides a number of immediate benefits when attempting to pitch
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In my investigation I will be studying the use of language during the live general election debates in 2010. The election was the first of its kind seen in the UK whereby all parties would take part in three live TV debates across three different broadcasters‚ Sky News‚ ITV and BBC. All questions asked were not disclosed to the leaders before the debate and of course‚ the stakes could not be higher‚ with a potential prime ministerial role on the line. The reason for my choice is simple‚ politics
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Assignment front sheet Qualification Unit number and title Pearson BTEC Level 4 HND Diploma in Business Unit 2: Managing Financial Resources and Decision Student name Assessor name Manoj Kumar Date issued Completion date Submitted on 27th January 2013 25th April‚ 2014 Assignment title MFRD: Managing Finance‚ Resources and Performance at a Start-up Franchise Enterprise in Yangon (1 of 1) Learning Outcome Learning outcome Assessment Criteria In this assessment you will have the opportunity to
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opening soon. Things that the Hilton hotel provides to the customers are accommodations‚ a restaurant where they sell foods and drinks and venues for weddings or parties. Their aims are to attract people to their 5 start hotel‚ and expand on their business in different countries and cities. Westminster Academy Westminster Academy is a public sector and their service to teaching the students and they provide education. Their schools aims towards their Students are to educate them well to be able
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