"A study of bpo industry with reference to employee attrition and retention" Essays and Research Papers

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    Challenges of Employee Recruitment and Retention of Healthcare Andrea Richardson HCA 459: Senior Project Instructor: Vicki Sowle Submitted: September 27‚ 2010 Sixty-nine percent of health care organizations report having moderate to substantial difficulty retaining employees with critical skills‚ compared with 43% of organizations across all industries‚ according to a reports by Watson Wyatt Worldwide and the American Society for Healthcare Human Resources Administration reports. Jamie Hale

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    Attrition

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    An explorative analysis of HRM practices‚ latest trends and challenges in NGO sector: with special reference to Chaitanya‚ Pune A Research Paper by- Dhananjay Gajanan Pingale (B.Com‚ MPM) Faculty Member-Management‚ PES’s College of BBA & BCA Opp. Gabriel Company‚ Kuruli‚ Chakan‚ Taluka- Khed (PUNE) Keywords appeared in the title: i) NGO sector ii) HRM Practices‚ Latest trends and challenges in NGO sector iii) Chaitanya‚ Pune (Pune based NGO having work spread over Maharashtra)

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    The Effects of Succession Planning on Employee Retention By: Faisal K. Qureishi‚ Iqra Univesity Sana Yazdani‚ Iqra University ABSTRACT This study has been carried out to explore whether any relationship exists between Succession Planning and Employee Retention. The way information is circulated regarding the process of succession‚ plays a very important role in how the employees will perceive these changes and how they will react to them‚ which in turn will affect their job outcomes. For this

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    Background of Google Google is the most extensively used Internet search engine and provides Internet-related products and services‚ including Internet search‚ software and advertising technologies around the globe‚ include the desktop as well‚ with applications for web browsing‚ organizing and editing photos and sending massages. According to book of Bruce C. (2009)‚ “Google has since expanded beyond its original mission of creating the best search engine to what it is today ” (p.33). Google began

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    QUESTIONNARE COMPENSATION: 1. Are you satisfied with your compensation packages? 2. do you think the compensation packages plays a critical role in retaining the employees? 3. Does the compensation package depend on the employee’s caliber?(reframe) 4. Do you think that increase in rate of salary depends on the experience of the person? 5. Whether your salary is good enough to meet your expenses?(reframe) 6. Have you rewarded for your efficient performance?(indirect)

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    Training Managers to Improve Employee Retention The goal of virtually every business operating today is essentially the same: to make money. When it comes to the fine art of turning a profit‚ there are as many different factors that influence whether or not a company makes money as there are ways to make it. All successful companies begin by hiring people who best fit the position‚ and in the modern-day world of business‚ a considerable amount of time‚ effort‚ or money is invested in this endeavor

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    Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased

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    Case Study : Indian Bpo

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    Presented by: Janvier Marolop Background Business Process Outsourcing (BPO)‚ is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business process to a third party service provider. Since the mid-1990s‚ BPO firms have been one of the largest job creators in India‚ redefining pay scales and the work environment for many young Indians. Indian companies offered a bouquet of outsourced services like customer care‚ medical transcription‚ medical

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    BPO

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    BPO‚ Incorporated BPO‚ INC. is a professional services organization that offers its clients a range of services from risk management/insurance brokerage to management consulting. The EBO is one of BPO’s fastest-growing businesses. Although its revenues have been growing 30% annually‚ the division has had a big loss. And its business is at risk due to its poor customer service. So the Executive Vice President wants an immediate update on the ongoing Six Sigma project to improve the efficiency and

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    A Study on the Worklife of BPO Employees and the various Human Resource Practices in a BPO - A Case Study of Convergys Introduction Striking a balance is the real fulfillment to life. In the rat race of our present day existence‚ especially in the long working hours ethos of our industry‚ we forget to maintain a balance between work and family. The result is devastating: high levels of stress‚ trauma‚ and even nervous breakdowns. The phrase worklife balance was coined in 1986 in USA .Until 1999

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