E-Government Services case study
Assignment 6
Case 1: E-Government Services:
1. The information systems helped reduce government costs and employee working hours as well as attract foreign investments resulting in reducing the unemployment rate. Also, it improved the service delivery to citizens and establish a national database. If these systems were not available then the bureaucracy rate would increase.
2. Citizens could access the government portal through home computers, computers at work, mobiles, kiosks and cyber cafes. Although many people would need an individual’s help such as a friend, relative or agent to access the services.
3. G2C helped with delivering information and services directly to the citizens including providing documents and guidance on procedures; such as issuing birth certificates and issuing replacement of national ID. G2B improved efficiency of proving services to businesses and reduce bureaucracy. G2G has improved the workflow and information exchange; as well as putting services online so that it could accessed between departments.
Case 2: Google:
1. In looking at business models Apple business model focuses on the consumer bringing them a personalized web experience through their hardware (Ipod, Iphone, Ipad and imacs), their own major OS system: Mac OSX and TOS, and through the internet. Although their model limits what type of software customers can access, they offer over 250,000 apps through their IOS app store. Next, with their browser and search engine, Google Centers on advertaising and democratizing information where they gain most of their profits. Through the companies Android platform they are increasing their market shares into the mobile market. Google seek a market of open nonproprietory plat forms where consumer can freely surf the web and openly enjoy the innovation of apps across services.
Finally, Microsoft business model concentrates on creating user friendly operating systems, which 95% of all computers use. They have
Case 1: E-Government Services:
1. The information systems helped reduce government costs and employee working hours as well as attract foreign investments resulting in reducing the unemployment rate. Also, it improved the service delivery to citizens and establish a national database. If these systems were not available then the bureaucracy rate would increase.
2. Citizens could access the government portal through home computers, computers at work, mobiles, kiosks and cyber cafes. Although many people would need an individual’s help such as a friend, relative or agent to access the services.
3. G2C helped with delivering information and services directly to the citizens including providing documents and guidance on procedures; such as issuing birth certificates and issuing replacement of national ID. G2B improved efficiency of proving services to businesses and reduce bureaucracy. G2G has improved the workflow and information exchange; as well as putting services online so that it could accessed between departments.
Case 2: Google:
1. In looking at business models Apple business model focuses on the consumer bringing them a personalized web experience through their hardware (Ipod, Iphone, Ipad and imacs), their own major OS system: Mac OSX and TOS, and through the internet. Although their model limits what type of software customers can access, they offer over 250,000 apps through their IOS app store. Next, with their browser and search engine, Google Centers on advertaising and democratizing information where they gain most of their profits. Through the companies Android platform they are increasing their market shares into the mobile market. Google seek a market of open nonproprietory plat forms where consumer can freely surf the web and openly enjoy the innovation of apps across services.
Finally, Microsoft business model concentrates on creating user friendly operating systems, which 95% of all computers use. They have