Evaluation of E-Government Services in Bahrain‏

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Evaluation of E-GOVERNMENT SERVICES in bahrain

BY
ALI ABDULJALIL ABBAS ALZAKI

Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of
Information Technology

SUPERVISED BY
Prof. Dr. SIDDEEQ AMEEN

Open University Malaysia
June 2009
Evaluation of E-GOVERNMENT SERVICES

in bahrain

BY
ALI ABDULJALIL ABBAS ALZAKI

Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of Information Technology

SUPERVISED BY

Prof. Dr. SIDDEEQ AMEEN

Open University Malaysia

June 2009

Abstract

This is a study about e-government services provided by Bahrain government. The purpose of this study is improving the efficiency and effectiveness of e-government services in Bahrain. The objectives of the study are: 1. To determine citizens' expectations regarding e-government services in Bahrain. 2. To improve Bahrain’s e-government services which are provided mainly via e-government portal (www.e.gov.bh). 3. To determine and enhance the security services that can be used to secure e-government services.
The instrument that used in the study is a questionnaire. The sample of the study involves 421 citizens who have been selected randomly and it includes both male and females , various ages and different educational levels. According to the survey result, about 48% of the respondents who use e-government services are in the age group “18-27” and there is a negative relationship between respondents’ ages and e-government usage. As people getting older, their usage of e-government services decrease. The study showed that most citizens(75%) do not use e-government services regularly. Most of them have used e–government for the service “Smart Card appointment” but the service that is used most frequently is “Graduates exam results”. The study shows that the common issue requiring more attention is the general lack of knowledge of

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