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COMMUNICATION sKILSS

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COMMUNICATION sKILSS
BUSINESS STUDIES

HUMAN RESOURCE MANAGEMENT

Module One

COMMUNICATION SKILLS

INTRODUCTION TO COMMUNICATION
Meaning of communication
Purpose of communication

COMMUNICATION PROCESS
Meaning of terms
Stages in communication process

EFFECTIVE COMMUNICATION
Meaning of effective communication
Principles of effective communication
Effective communication skills
Barriers to effective communication
Ways of overcoming barriers to effective communication

TYPES OF COMMUNICATION
Types of communication
Situations where each type is applicable FORMS OF COMMUNCATION
Forms of communication
Advantages and disadvantages

COMMUNICATION FLOW IN AN ORGANIZATION
Communication flow
Importance of each type of communication

LANGUAGE USE
Meaning of sentence
Types of sentence structures (syntax)
Types of sentences
Sentence meaning (semantics)

SUMMARY/ESSAY WRITING
Meaning of summary
Summarization of passage
Essay writing

REPORT WRITING
Meaning of a report
Types of reports
Purpose of reports
Layout of a report
Language use in report writing

BUSINESS CORRESPONDENCE
Meaning of business correspondence
Purpose of business correspondence
Writing formal business correspondence

MEETINGS
Meaning of meeting
Types of meetings
Purpose of meetings
Planning for a meeting
Conducting a meeting
Writing minutes
Advantages and disadvantages of meetings

INTERVIEWS
Meaning of interviews
Purpose of interviews in an organization
Types of interviews
Preparation for an interview as a candidate
Planning for an interview as an interviewer as an interviewer
Conducting an interview

PUBLIC RELATIONS
Meaning of public relations
Types of publics
Impact of public relations
Role of public relations in an organization

EMERGING TRENDS AND ISSUES IN COMMUNICATION
Emerging trends and issues in communication
Challenges posed by the emerging trends and issues in communication
Coping with challenges posed by
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