unit 1 effective communication level 3 health and social care

P1 Effective communication is important both within an organisation and externally. Effective communication improves business efficiency. Communication is about passing messages between people or organisations. Communication is simply the act of transferring information from one place to another. A skill is the ability to be able to do something well, it is something that an individual can learn and improve on. An example of a skill would be being able to ride a bike or lift an elderly person properly within a care home setting. A quality is something that an individual has; it is part of an individual’s personality. A quality comes naturally to each individual. An example of a quality would be having patience or being a kind and caring person. As health care professionals everyone needs various skills and qualities but it has been said that communication is the most import one for a health care professional. Abraham Maslow studied the needs of humans and his theory was that the purpose of human life was personal growth. Maslow believes that communication is the most important to help meet the needs of each individual. He also believed that care workers needs effective communication because they are working with troubled people. This essay consists of the role of effective communication which contains examples within the health and social care setting to help me establish my understanding of effective communication. www.bbc.co.uk/schools/gcsebitesize/business/people/communicationrev1.shtml(15-11-2013) www.skillsyouneed.com/general/what-is-communication.html(15-11-2013) en.wikipedia.org/wiki/Skill(15-11-2013) www.wiki.answers.com/Q/What_is_the_difference_between_quality_and_skills?#slide8(15-11-2013) As a health care professional it is vital that you make sure that you develop positive relationships with your colleagues and your clients. There must be positive relations between colleagues to make sure that everything is completed to the best of