Unit 001

Topics: Communication, Nonverbal communication, Paralanguage Pages: 5 (1398 words) Published: January 13, 2012
Unit 001
Introduction to Communicate in Health Social Care or Children’s Young Peoples Settings

Outcome1 - Understand why communication is important in the work setting

1/ Identify different reasons why people communicate?
We all communicate continuously throughout the day. When communicating, people send and receive messages. There are many reasons why people communicate, these reasons could be: * To express feeling, wishes, needs or preferences

* Develop relationships
* For team work
* Obtain and share information
* Express thoughts and ideas
* To give and receive support

2/ Explain how effective communication affects all aspects of own work? Communication in the workplace is exceptionally important. You will need to be able to communicate effectively with service users, managers, colleagues, visitors, teacher and tutors. Effective communication is to understand service users and assist them in according to that, nothing can be done properly without a complete communication. For example, as a care worker, if I could not be able to communicate with my service user because of communication barriers then the service would be unsuccessful. We do different type of jobs in our care job like Child care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a must in term of provide proper service.

3/ Explain why it is important to observe an individual’s reaction when communicating with them? There are several reasons to why a service user can not be able to respond while communicating with us. People can use non-verbal methods such as eye contact, body language, facial expressions or gesture. Being able to view non-verbal reactions is very important because these methods may only be the kind of response you may receive from some people who may be too unwell to speak to you. Also a service user may have a disability, health or personal/religious beliefs which may also affect the way they react to you and use non-verbal methods. 70-80% of communication is verbal, meaning that we are going to be missing out on a large part of communication if we aren't paying attention to peoples facial and bodily reactions.

Outcome 2 - Be able to meet the communication, language needs, wishes and preferences of individuals

1/ Find out an individual’s communication and language needs, wishes and preferences?

2/ Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences? Communication methods include both verbal and non-verbal communication. This may include, the individuals preferred spoken language, the use of signs, symbols, pictures, writing, repetitive behaviour or the use of bodily language, face gestures and other forms of verbal and non-verbal communication. Human and technological aids to communication can also be used, by which we could get to know their needs, wishes and preferences.

3/ Show how and when to seek advice about communication?
When you may need to seek advice, in situations such as:
* When a individual has a special communication need
* When a individual uses another language
* When you are not sure how to deal with a situation
* When you want to improve your relationship with a individual * When you are anxious about approaching an individual
* When communication is not effective
You can do this by talking to you supervisor or line manager, ask their advice about how to deal with the problem. You can also talk to communication or language support specialists who work or spend time with service users in your work setting.

Outcome 3 – Be able to reduce barriers to communication

1/ Identify barriers to communication?
Barriers to an individual’s communication...
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